Customer Service Coordinator I Regional-… at Caesars… · Atlantic…

Summary: Caesars Entertainment is the largest casino-entertainment company in the U.S. and is seeking a Customer Service Coordinator I for their Atlantic City region. The role involves providing excellent customer service by answering calls, assisting guests with various requests, and ensuring timely and accurate data entry and correspondence. Responsibilities: - Performs the following for the Atlantic City region: The Customer Service Coordinators are responsible for answering all external and internal calls for the Caesars Entertainment, Atlantic City hotels - Customer Service Coordinator must be well-informed, courteous team members who provide our internal and external guests with excellent customer service and support - Fielding calls and assisting customers with Front Desk, Housekeeping, Maintenance, Bell Desk requests and related transaction needs (i.e., guest disputes/cashiering, service failure concerns, service requests/orders, general information, etc) - Responsible for the timely and accurate data entry and tracking of all guest inquiries and correspondence, ensuring data integrity - Sorts & distributes correspondence based on type of letter, delegating correspondence to department members for guest contact - Insures timely and accurate guest responses from assigned department members - Responsible for drafting form letters in response to standardized guest requests or complaints - Prepares correspondence, responses and coversheets for weekly distribution to the property - Continually monitors the effectiveness of database entries - Provides on-line responses in the area of customer service through various networks such as Trip Advisor, Yelp, Facebook, Twitter etc - Responds in a professional and consistent manner based on departmental guidelines - Supports local initiatives to grow the customer email database - Maintains familiarity with all Marketing, Food & Beverage, Hotel and Casino programs, and responds to related guest inquiries - Acts as a service leader and role model championing property service programs - Maintains Customer Service files - Provides administrative support for special requests as needed - Other duties as assigned Required Qualifications: - High School diploma or equivalent - Strong administrative and organizational skills - Familiar with social media networks - Excellent written & verbal communication skills - Ability to maintain a pleasant and professional demeanor at all times - Proficient in Microsoft Office applications including: Word, Access and Excel - Must type a minimum of 60 words per minute - Fluent in English - Ability to read and write English - NJ CER LICENSE REQUIRED Preferred Qualifications: - Casino experience or other related customer service experience Required Skills: Customer Service, Casino Experience, Social Media Networks, Microsoft Word, Microsoft Access, Microsoft Excel, Typing, NJ CER License, English Language, Professional Demeanor