Caesars Reward Center Rep I at Caesars Entertainment in Waterloo, IA

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. 

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. 

JOB SUMMARY

Responsible for cashing customer tickets, chips, giving correct change, and other cash related transactions. Responsible for helping other departments as necessary with bill breaking, cash paid in/outs, and jackpots.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift. 

• Must keep cash drawer balanced.  Ensure that all casino funds are secured when not in use.

• Verifying and documenting personal identification information for check and cash advance transactions.

• Follow all company standard operating procedures, SOX, internal controls, Iowa DCI and IRGC gaming regulations, federal regulations (Title 31 compliance). 

• Issues player cards for new and existing accounts while explaining benefits and other related perks associated with the players club. Encourage guests to sign up for the Caesars Rewards Visa card.

• Provide information about casino-related events and promotions.  Redeem offers and provide promotional materials for guests.   

• Plans, organizes and completes work timely
• Takes initiatives, shows ownership and goes above and beyond to assist guests with their needs
• Accepts feedback and coaching from supervisors

WHAT YOU WILL NEED

• A high school diploma or GED is preferred.
• Must be able to obtain and maintain Valid Gaming license.
• Must be able to receive and maintain all required certification.

• Must complete all the company training required.

ADDITIONAL REQUIREMENTS

• Must be able to work from a standing position for extended period.
• Ability to work in a smoking and pet-friendly environment
• The team member must be able to speak and listen with guests effectively. 
• Team members must be able to bend/lift to 30 pounds.
• Team members must also be able to operate a computer and 10-key calculator.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships