Beverage Administration Intern - Seasonal… at Caesars… · Atlantic…

Summary: Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with a commitment to offering exceptional service and memorable experiences. The Beverage Administration Intern will assist with various tasks and projects under the guidance of the Manager, providing prompt and courteous service to guests while developing knowledge of the department's operations. Responsibilities: - Consistently demonstrates superior customer service skills by displaying outlined service behaviors - Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next - Creates an atmosphere of luck and celebrates guest’s wins - Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting - Anticipates needs and provides fast, flawless service - Checks for satisfaction and effectively resolves service breakdowns when they exist - Promotes Caesars Rewards programs and card membership - Provides a warm farewell and thanks guests for visiting - Under the guidance of the Manager the intern will work on a variety of tasks, projects and assignments that will teach the basics of the department - Develops a thorough knowledge and understanding of the basic job skills requirements and overall demands of the operation - Assist with daily tasks as assigned - Handles special projects for management as requested Required Qualifications: - High School diploma or equivalent - Must be a college student working towards a degree in a Finance, Business, Marketing or Hospitality-related field - Must have basic computer skills - Excellent customer service skills - Must be able to work in high volume/high demand environment - Must possess good communication and interpersonal skills - CER license is required Required Skills: Customer service, CER license Important Skills: Basic computer skills, Hospitality knowledge Nice-to-Have Skills: Finance knowledge, Business knowledge, Marketing knowledge