Senior IT Support Specialist at Cadence in Remote

Sixty million Medicare seniors live with chronic disease. The care system sees most of them twice a year. Cadence is building the infrastructure to support them every day.

Cadence is a clinical AI company that delivers continuous, proactive care for older adults with chronic conditions like hypertension, heart failure, and diabetes. We pair patients with a dedicated clinical team, integrate deeply into health system EMRs and workflows, and use our Clinical Intelligence platform to monitor vitals, surface risk early, optimize medications, and close care gaps between visits. The result: patients engage with care 100x more than before Cadence, clinicians focus on judgment instead of administrative work, and Medicare saves $2M a week.

We operate as a full clinical care delivery organization, not a software vendor. Our clinicians work alongside health system partners, extending the reach of local primary care providers into patients' homes. We're now applying AI agents across these workflows – from alert review and medication titration to lifestyle coaching and care coordination – with clinicians always in control of clinical decisions.

The Role

We're hiring a Senior IT Support Specialist to deliver high-quality technical support and scale our internal operations across a distributed remote workforce. Serving as the primary owner for our west coast hours, this role will drive operational excellence and automation to ensure our employees can work seamlessly, securely, and with minimal friction.

Note: This position will be required to work PST/PDT business hours to provide consistent operational coverage.

What You'll Do

• Provide high-quality support across Slack, ticketing systems, and async channels with a focus on speed and clarity
• Own support coverage during West Coast hours and act as a reliable point of contact for employees
• Troubleshoot issues across devices, identity, and SaaS systems including access, performance, and configuration
• Support onboarding and offboarding end-to-end including device provisioning, account setup, and access management
• Manage and maintain company devices using Kandji or similar MDM
• Identify trends in support requests and proactively drive improvements to reduce recurring issues
• Partner with IT Engineering to improve workflows and support automation efforts

What You Need

• 4+ years of experience in IT support or a similar role in a fast-paced environment
• Experience supporting macOS and iOS environments
• Experience operating successfully in fast-paced or high-growth environments where priorities and processes evolve quickly
• Familiarity with tools like Okta, Google Workspace, Slack, Zoom, and Kandji or similar
• Ability to troubleshoot across identity, device management, and SaaS systems
• Comfortable working independently and owning a critical time zone PST/PDT hours

Our job titles may span more than one career level. The base salary for this role typically ranges between $80,000 – $100,000, depending on experience, skills, seniority, and business needs. In addition to base salary, this role may be eligible for equity as part of the total compensation package. Actual compensation may vary by location

Benefits & Perks

• Competitive pay & equity*
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend

*benefit offerings may vary depending on job profile, job level and worker type

Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.

A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.

If you require a reasonable accommodation during the interview or hiring process, please notify your recruiter.