APCM Operations Lead at Cadence in Remote

Sixty million Medicare seniors live with chronic disease. The care system sees most of them twice a year. Cadence is building the infrastructure to support them every day.

Cadence is a clinical AI company that delivers continuous, proactive care for older adults with chronic conditions like hypertension, heart failure, and diabetes. We pair patients with a dedicated clinical team, integrate deeply into health system EMRs and workflows, and use our Clinical Intelligence platform to monitor vitals, surface risk early, optimize medications, and close care gaps between visits. The result: patients engage with care 100x more than before Cadence, clinicians focus on judgment instead of administrative work, and Medicare saves $2M a week.

We operate as a full clinical care delivery organization, not a software vendor. Our clinicians work alongside health system partners, extending the reach of local primary care providers into patients' homes. We're now applying AI agents across these workflows – from alert review and medication titration to lifestyle coaching and care coordination – with clinicians always in control of clinical decisions.

The Role Advanced Primary Care Management (APCM) is one of Cadence's highest-growth programs, and this role is its operational engine. As the Business Operations leader for APCM, you'll own the most critical cross-functional initiatives across the program, spanning Growth, Enrollment, Care, and Patient Success. You won't just execute tasks, you'll diagnose where the operation is breaking, design scalable solutions, and drive execution across a complex, fast-moving business. You'll be the connective tissue across functions, the person who turns leadership priorities into structured work streams, and the one who ensures APCM can scale without breaking. This is a high-stakes, high-impact role.

What You'll Do

• Own and lead the highest-priority cross-functional operational initiatives across the APCM business at any given time
• Serve as the connective tissue between Growth, Enrollment, Care, and Patient Success removing blockers, aligning stakeholders, and driving decisions
• Translate leadership priorities into structured workstreams with clear owners, timelines, and measurable outcomes
• Diagnose operational inefficiencies across the APCM product lifecycle and design scalable solutions before they become critical
• Build and maintain operational playbooks, SOPs, and frameworks that support growth without proportional headcount increases
• Partner with Product and Technology to identify automation and workflow improvement opportunities
• Support the launch and ramp-up of new health system partners end-to-end
• Define and own the KPI framework for APCM operations; build dashboards and reports that surface actionable insights
• Partner with Finance and Analytics on capacity planning, forecasting, and business reviews
• Prepare executive-level communications, operational reviews, and strategic updates
• Proactively flag risks and emerging issues before they compound

What You'll Need

• 5+ years of experience in operations, strategy, consulting, or a related field
• A strong generalist operator: equally comfortable building a process from scratch, diving into a spreadsheet, and presenting to an executive audience
• Proven ability to lead cross-functional initiatives and influence without direct authority
• Highly analytical defaults to data in decision-making and can build analyses independently from raw inputs to recommendation
• Comfortable with ambiguity, fast-changing priorities, and building in environments where the playbook doesn't yet exist
• You demonstrate hands-on cross-functional ownership, not just analytical or presentation support and a track record of driving structured problem-solving through to execution

Compensation Our job titles may span more than one career level. The base salary for this role typically ranges between $100,000 – $180,000, depending on experience, skills, seniority, and business needs. In addition to base salary, this role may be eligible for equity as part of the total compensation package. Actual compensation may vary by location.

Benefits & Perks

• Competitive pay & equity*
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend

*benefit offerings may vary depending on job profile, job level and worker type

Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.

A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.

If you require a reasonable accommodation during the interview or hiring process, please notify your recruiter.