Customer Care specialist -residential at Cable… · Fargo

CUSTOMER CARE AND SALES ADVISOR Location: Fargo ND Job Description: Job Description:  IN OFFICE POSITION   At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission?  As Customer Care and Sales Advisor I, you’ll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you’ll build trust by listening empathetically and responding clearly. As you grow in the role, you’ll handle more complex situations—resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts—for both the customer and the company.     Key Responsibilities  Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.  Perform entry-level sales and support tasks within a designated region or business area.  Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.  Actively listen and ask questions to understand customer needs, showing empathy and respect.  Handle a variety of customer-facing duties, including:  Addressing requests to disconnect or remove services  Providing billing and pricing information  Resolving standard issues remotely or educating customers on resolution steps  Scheduling service appointments when remote resolution isn’t possible  Arranging product returns or exchanges  Managing add/change/delete requests in hosted platforms  Use effective telephone-based selling skills to:  Build rapport and identify customer issues  Offer creative solutions and explain product/service benefits  Negotiate household spend and upsell additional services  Accurately and efficiently input orders  Meet or exceed weekly and monthly sales activity goals.  Follow company-approved scripts to ensure consistent communication.  Assist with special projects as assigned.  Qualifications  High School Diploma or GED  Ability to ask fact-finding questions to identify solutions aligned with customer needs  Demonstrated patience and professionalism in all customer interactions  Working knowledge of Cable One products and services  Strong communication and active listening skills  Ability to remain composed and empathetic in high-pressure situations  Ability to sit for extended periods, use hands, talk, and hear  May be required to lift up to 10 pounds  Pay Rate:   Hourly rate of$15.48-$17.00. We offer an hourly wage based on experience, with a focus on providing growth opportunities for both entry-level candidates and those with more experience.   Benefits  Cable One values the contributions of our associates and offers an excellent benefits package, including:  Health from Day One: Medical, dental, and vision plans start immediately  Protect What Matters: Life insurance for you and your loved ones  Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days  Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one  Extra Peace of Mind: Group legal plan and identity theft protection  Additional Perks  Learn & Earn: Tuition reimbursement up to $5,250 in your first year  Give Back: Participate in community support programs across the U.S.  Celebrate Wins: Recognition and awards programs highlight your achievements  Grow Your Career: Clear advancement opportunities  Team Vibes: Collaborative work environment where ideas and teamwork thrive     Our Commitment       Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.        Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.    Pre-hire Processes       Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.        Ready to make a difference and grow your career?  Apply today and become a part of something bigger.