Compliance - MEX - Log Auditor at C.R. England · Queretaro

Role Purpose: This position is at the very center of a fast-paced compliance environment. Person should possess an in-depth knowledge of all Hours of Service (HOS) rules and the ability to professionally communicate with driver employees and Independent Contractors while maintaining a positive team oriented attitude. Person must be organized and engaged with the team.

Querétaro office Schedule: Monday & Friday 7 am - 5 pm Saturday & Sunday 6 am - 6pm

Duties and Responsibilities: The Log Specialist provides outstanding service acting as the primary point of contact for our current drivers and contractors. Log Specialists are responsible for educating and retraining drivers who are in non-compliance with Federal, State, and Local Laws, and Company Policies relating to Hours of Service Rules. The primary goal is to protect the organization, and its drivers, from legal compliance risk through proper and thorough management of non-compliant drivers via education and/or discipline, up to and including termination of employment.

A person in this position performs the following functions:

Expertly manage and make unilateral decisions related to reeducation and discipline of non-compliant drivers, including termination of employment. Seamlessly fill in as acting Compliance Manager during manager’s absence, such as: Handling internal employee mentoring, management and discipline, managing the automated call system, attending meetings, providing HOS guidance to other internal and external agencies, etc. Adeptly evaluate drivers, both in-person and via phone, to provide Hours of Service and fatigue related guidance. Skillfully utilize Reasonable Suspicion Training to effectively identify alcohol or drug impaired employees. Mentor and educate both drivers and coworkers on detailed complexities of Federal Hours of Service logging rules and Electronic Logging Devices. Professionally handle high volume calls from current C.R. England driver employees and Independent Contractors regarding general and specific HOS questions, re-education, discipline, and additional driver support issues. Thoroughly and efficiently gather employee information, assess and provide support. Ability to utilize and navigate through multiple computer systems simultaneously. Be dependable and meet all attendance requirements. Resolve driver issues via one call resolution guidelines and/or escalated process. Ability to accept and embrace changes within the Logs Department. Must manage time effectively with minimum supervision Practice and observe safety rules and regulations and encourage others to do so at all times Always conduct yourself in a manner that reflects a positive, professional image. Must maintain a high standard of personal grooming and follow all uniform guidelines per your position and company policies. Treat each individual with care, dignity, fairness, respect and recognition Works productively with direct supervisor and peers. Displays and encourages teamwork in the department. Adheres to all policies and procedures as set forth by the Corporation and ensures that all employees are knowledgeable of and adhere to all standards set for by the Corporation.

Physical Requirements:

Capable of working extended hours, to include weekends and holidays as necessary. Capable of sitting at a desk for extended periods of time Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed. Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities. Position may involve kneeling, stooping, bending, pushing, lifting, carrying and moving objects that can weigh up to 25 pounds.

Education and Experience:

Strong detail orientation and excellent communication/listening skills. Ability to pass background checks and drug screening. Demonstrates passion for excellence with respect to treating and caring for driver employees. Highly developed sense of integrity and commitment to driver satisfaction. Ability to type a minimum of 30 WPM.

Working knowledge with Microsoft Office Suite Energetic, enthusiastic self-starter with excellent organizational, communication, leadership and interpersonal skills Ability to organize and prioritize work, meet deadlines, work with minimal supervision, exercise judgment and adapt directions from one assignment to another Ability to maintain professionalism when communicating with team and management. This job is highly demanding and requires patience and professionalism. Motivated to work in a fast paced environment. Very dependable and takes ownership of work processes Adaptable in a flexible environment. Assertive and competitive

Working Environment and Conditions:

Must have the ability to work on more than one assignment at a time with frequent interruptions, changes and/or delays Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances