Customer Service Operations Associate at Button in New York, NY

Summary: Button is building the future of the commerce-powered internet, enabling performance marketing and monetization at scale. As a Customer Service Operations Associate, you will resolve complex user inquiries, ensure transaction accuracy, and improve customer experience through cross-functional collaboration. Responsibilities: - Own end-to-end resolution of user inquiries across Button’s platform - Investigate, track, and reconcile missing claims and transaction discrepancies - Diagnose and resolve tracking and attribution issues in partnership with internal and external stakeholders - Review and approve transactions based on validated claims and supporting data - Liaise with Publishers, Affiliate Networks, and client-facing teams to resolve issues efficiently - Partner with Engineering to escalate, troubleshoot, and resolve technical issues - Analyze trends in customer inquiries to identify root causes and recurring issues - Identify inefficiencies in support workflows and propose scalable improvements - Contribute to documentation and development of operational best practices Required Qualifications: - 1–3 years of experience in customer support, operations, or a related role - Familiarity with or strong interest in the affiliate marketing ecosystem - Strong technical proficiency and comfort working with data and systems - Excellent written and verbal communication skills - High attention to detail and strong problem-solving abilities - Ability to manage multiple workflows and prioritize effectively - Comfort working cross-functionally with both technical and non-technical teams - A proactive, ownership-driven mindset with a focus on continuous improvement Required Skills: Customer support, Operations, Affiliate marketing ecosystem, Data analysis, Technical proficiency, Workflow management, Prioritization Benefits: 401(k) plan and automatically contributes 3% of an employee’s salary annually, Unlimited time off (including birthdays off), Summer and Winter Breaks which allow the entire company to take a breath and recharge, Employee assistance program, Company covers 100% of the premiums for employees and 80% for dependents for many of the health, vision, and dental insurance plans offered, Complimentary memberships to One Medical, Monthly stipend for mobile phone/internet, Annual lifestyle stipend, “All Access” memberships to WeWork, Regular “coworking days” and social events