Operations Manager at Bushwise in Mara Region, Tanzania

OPERATIONS MANAGER | SERENGETI,TANZANIA

An exciting opportunity is available for an experienced Operations Manager to join a prestigious luxury safari lodge in Tanzania.

My client is looking for a passionate hospitality professional who thrives in a guest-focused environment and has a strong commitment to operational excellence, team development, sustainability and exceptional guest experiences.

KEY RESPONSIBILITIES

• Support senior management in the effective running of the lodge

• Oversee daily lodge operations, Food & Beverage and guest services

• Lead, train and develop staff

• Ensure exceptional guest experiences and personalised service

• Manage guest itineraries, activities and special requests

• Maintain high operational, hospitality and brand standards

• Oversee administration, beverage control and operational ordering

• Lead sustainability, conservation and environmental initiatives

• Drive staff engagement and team activities

• Assist with social media and PR-related communication

• Ensure effective communication across all departments

• Monitor guest feedback and ensure appropriate follow-up

• Promote a culture of excellence, professionalism and teamwork

Requirements

• Higher Diploma or Bachelor’s Degree in Hospitality Management

• 3–4 years’ relevant hospitality experience in a 5 star lodge

• Computer literate

• Fluent in English, both written and spoken

• Strong operational and organisational skills

• Excellent communication and interpersonal abilities

• Proactive, solutions-focused and detail-oriented

• Passionate about guest satisfaction

• Able to work under pressure and adapt to changing requirements

• Strong team player with a positive and professional approach

Benefits

Live-in