Case Aid Paraprofessional

Locations: Office located in Beckley, WV. This position will cover Ohio County.

Support Foster Families. Strengthen Communities. Help Children Find Hope.

Burlington United Methodist Family Services, Inc. d/b/a Star of Hope Family Services is seeking a dependable, organized, and detail-oriented Case Aid Paraprofessional to support our foster care home-finding team.

If you are an administrative professional who enjoys helping others, coordinating activities, and maintaining accurate records, this position offers an opportunity to contribute to the recruitment, preparation, and support of foster families serving children in need.

The Case Aid Paraprofessional plays an important role in customer service, office management, provider documentation, training coordination, recruitment activities, and foster parent recognition. Working closely with home-finding staff, prospective and current foster families, and agency personnel, this position helps ensure that families receive the information and assistance they need while supporting the administrative processes essential to effective foster care services.

What You'll Do

As a Case Aid Paraprofessional, you will provide administrative and program support to the foster care home-finding team, assist prospective and current providers with required documentation, coordinate training activities, and help organize recruitment and recognition events.

You will work collaboratively with home-finding staff, foster care providers, agency personnel, and community members to maintain accurate records, facilitate communication, and support activities that help recruit and prepare foster families.

Key responsibilities include:

• Answer incoming telephone calls, provide program information, and conduct initial interviews with prospective foster families.
• Assist prospective and current providers with completing required forms and registering through the ASO system.
• Prepare routine correspondence related to training, references, medical records, support group meetings, and other provider needs.
• Establish and maintain provider files and documentation specific to each foster home.
• Enter required information into the West Virginia PATH system on a daily basis, as needed.
• Schedule PRIDE training for prospective and current providers, including coordinating childcare for training sessions and support group meetings.
• Schedule fingerprinting during the first PRIDE training session or arrange appointments at a local area office when fingerprinting cannot be completed during training.
• Assemble and distribute materials for foster parent in-service training as requested by home-finding staff.
• Assist home-finding staff with preparing promotional materials for foster family recruitment activities, including fairs, home shows, conferences, and other community outreach events.
• Assist with special programs, foster parent recognition activities, and events designed to support and celebrate foster families.
• Organize information, maintain filing systems, coordinate schedules, and prepare reports or documentation as needed.
• Maintain accurate records and protect confidential provider, client, and agency information.
• Follow established timelines and requirements set by the West Virginia Department of Human Services (DHHR) and Burlington United Methodist Family Services.
• Communicate professionally with prospective and current foster parents, agency staff, clients, and members of the general public.
• Support office management, administrative operations, and other functions that help the home-finding team work effectively.
• Participate in agency meetings, professional development activities, in-service training, workshops, and other learning opportunities as required.
• Assist with special projects and perform other duties within the scope of the position as assigned.

What We're Looking For

Required Education

Candidates must have:

• A high school diploma or GED.
• Training in secretarial or administrative skills.

Preferred Education and Experience

• Two years of college education.
• Previous business, secretarial, or administrative experience.

Previous administrative experience is preferred but not required.

The Successful Candidate

We are looking for someone who:

• Demonstrates strong organizational skills and attention to detail.
• Communicates clearly and professionally, both verbally and in writing.
• Provides courteous, professional customer service to prospective and current foster families, agency staff, and community members.
• Demonstrates knowledge of office equipment, computers, and related software.
• Can organize information, maintain filing systems, coordinate schedules, and generate reports.
• Accurately records information and maintains the confidentiality of sensitive records.
• Manages competing priorities and follows established deadlines and procedures.
• Works independently while contributing effectively to a collaborative team environment.
• Demonstrates dependability, accountability, flexibility, and a willingness to learn.
• Maintains professional relationships with individuals from diverse backgrounds.
• Exercises sound judgment and discretion when handling provider, client, and agency information.
• Demonstrates a commitment to the agency's mission, policies, procedures, and service standards.
• Is willing to participate in continuing education, professional development, in-service training, and workshops.
• Approaches responsibilities with a positive attitude and a commitment to supporting children and families.

More Than Administrative Support

Helping children find safe, stable, and nurturing homes requires a dedicated team working behind the scenes to support foster families and the professionals who serve them.

As a Case Aid Paraprofessional, your work will help prospective foster parents navigate the initial stages of the process, complete required documentation, participate in training, and access important information and resources.

From coordinating PRIDE training and maintaining provider records to assisting with community recruitment and foster parent recognition events, your contributions will help ensure that the home-finding team can focus on recruiting, preparing, and supporting families who open their homes to children in need.

At Star of Hope Family Services, we recognize the physical, social, emotional, educational, and spiritual needs of the children and families we serve. Our foster care team works to help children achieve safety, stability, permanency, and the opportunity to thrive. The Case Aid Paraprofessional helps support this mission by ensuring that the administrative details, communication, and coordination behind these services are handled accurately and efficiently.

Additional Requirements

Candidates must:

• Possess a valid driver's license.
• Be able to drive a motor vehicle as part of daily job responsibilities.
• Be willing and able to operate vehicles owned or leased by Burlington United Methodist Family Services, Inc., and transport employees or residents when necessary.
• Maintain the confidentiality of provider, client, and agency information.
• Demonstrate the ability to manage multiple tasks, maintain accurate documentation, and meet established deadlines.
• Follow applicable agency policies, procedures, and regulatory requirements.
• Participate in required agency meetings, professional development activities, in-service training, and workshops.

Supervisory Responsibilities: None.

Our Mission

Star of Hope Family Services exists to prevent harm and provide hope to hurting children and families.

We believe every child deserves safety, stability, opportunity, and people who are committed to helping them succeed. Our employees share a commitment to providing compassionate, family-focused services while demonstrating our core values of Collaboration, Respect & Dignity, Empathy, Accountability, Trust & Trustworthiness, and Excellence.

As a Case Aid Paraprofessional, you will help advance this mission by supporting the foster care professionals and families who work every day to make a difference in children's lives.

If you're looking for an opportunity to use your organizational, communication, and administrative skills to support children and families, we invite you to apply and become part of the Star of Hope team.

Burlington United Methodist Family Services, Inc. d/b/a Star of Hope Family Services is an Equal Opportunity Employer.

Qualifications

Education level:

• Possess at least a high school diploma or GED
• Two years college preferred

Experience:

• Business/secretarial experience preferred

Core competencies

Required:

• Have special training in secretarial skills.
• Have knowledge of office machines and their uses, including office computers and related software.
• Have ability to organize data, schedules, and filing systems and generate reports.
• Have ability to report and record information and facts accurately and maintain the confidentiality of this information.
• Be able to communicate and work effectively in a professional manner with other staff, clients, and the general public.
• Be willing to continue learning through attendance in course study and in-service training and workshops.

Preferred:

• Two years college preferred
• Business/secretarial experience preferred

Certifications:

• NA

Licenses:

• Driver’s license required