Lead Technician, Service Delivery at Burlington in Edgewater Park, NJ

Lead Technician, Service Delivery Location: 00505 - Edgewater Park Corporate Office Position Overview As a Lead Technician, you will act as a technical lead and provide comprehensive expertise in IT support and management. You will handle the most complex technical problems, perform advanced troubleshooting, and document support activities. Your role will also involve setting up and configuring new equipment, maintaining inventory records, and continuously improving your technical skills and knowledge. Additionally, you will lead major projects, develop support strategies, oversee the performance of the support team, and provide mentorship to Specialist III and IT Service Support Technicians I, II, and III A Day in the Life Act as a technical lead and provide comprehensive expertise in IT support and management (40%) Handle and resolve the most complex technical problems, escalating critical issues to management or external support if necessary (25%) Set up and configure new equipment (20%) Maintain inventory records and document support activities (10%) Continuously improve technical skills and knowledge (5%) You'll Come With 8+ years of experience in IT support or a related field Expert knowledge of hardware, software, and network troubleshooting; ability to handle the most complex technical issues; strong strategic planning and team leadership skills. Certifications (Preferred): ITIL. Come join our team. You’re going to like it here! You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location. Compensation Range: $25.15 - $34.00