Customer Support Specialist at Burjline Builders in New York, NY

Summary: Burjline Builders is a leading professional services firm with over 20 years of experience, seeking a dedicated Customer Support Specialist to join their team. The role involves being the first point of contact for clients, providing exceptional support and ensuring a seamless customer experience.

Responsibilities:
- Serving as the primary point of contact for customer inquiries, providing timely and accurate support via email, phone, and online chat
- Troubleshooting and resolving technical issues related to our bespoke AI, RPA, and Big Data solutions
- Escalating complex queries to the appropriate technical teams and managing the issue through to resolution
- Maintaining meticulous records of all customer interactions, transactions, and feedback within our CRM system
- Developing and contributing to our knowledge base by creating clear and concise support documentation
- Gathering valuable customer feedback to help our product and development teams drive continuous improvement
- Collaborating effectively with internal teams, including sales and development, to ensure a cohesive and positive customer journey
- Educating clients on product features and helping them to maximize the value of our solutions

Required Qualifications:
- Proven experience in a customer support, technical support, or client services role, preferably within the technology or professional services sector
- Exceptional verbal and written communication skills, with the ability to explain complex technical concepts in a clear and understandable manner
- Strong analytical and problem-solving skills, with a keen eye for detail
- The ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously
- A customer-centric mindset with a genuine passion for providing outstanding service
- Proficiency in using help-desk software and CRM systems
- A patient, empathetic, and professional demeanor at all times

Preferred Qualifications:
- A foundational understanding of or keen interest in technologies such as AI, Big Data, or ERP systems would be highly advantageous

Required Skills: Customer Support, Technical Support, Help-desk Software, CRM Systems, AI, Big Data, ERP Systems, Customer-centric Mindset

Benefits: Comprehensive health and wellness benefits., Generous paid time off and holiday allowance., 401(k) retirement plans., A supportive, collaborative, and forward-thinking company culture.