Burika Group→
Support Engineer at Burika Group in Polokwane, South Africa
Mid LevelOn-sitePolokwane, South Africa
Job Description
Support Engineer
We are in search of a versatile and customer-focused IT Technician to join our team. In this role, you will be responsible for providing on-site and remote technical support to our clients, ensuring that their IT systems operate smoothly and efficiently.
Your primary focus will be on delivering exceptional service, meeting Service Level Agreements (SLAs), and building strong relationships with our clients. If you thrive in a dynamic environment and enjoy interacting with a diverse range of clients, we encourage you to apply for this exciting opportunity.
You will need to stay updated on the latest IT trends, technologies, and best practices through self-study, training courses, and industry certifications. Actively seek opportunities to expand your technical skills and knowledge to enhance your effectiveness in supporting clients and achieving career growth.
Requirements
- 2 - 5 years Experience in End User Support (Physical and Remote Support)
- Certifications (Microsoft, Sophos, Yeaster, 3CX,A+,N+)
- Hardware and Software Experience is essential
- Troubleshooting skills
- Client facing social skills
- Must be Microsoft Office Literate
- NQF level4 (Matric)
- Own Transport
- Ability to Work Under Pressure
- Experience Working On a Helpdesk\Ticketing System
Responsibilities
- Diagnose. repair, and maintain hardware and software components to ensure the smooth running of computer systems.
- Creating. Updating, and closing of tickets on the Ticketing System.
- Working with 3rd parties to resolve issues.
- Fast and Creative solutions for time-sensitive problems.
- Setting up and managing VIOP solutions.
- Setting up and managing of local network solutions.
- Setting up and managing of Wireless network solutions.
- Installation of network equipment.
- Ability to simplify and present technical issues to a customer.