Project & Change Manager at Bupa in London, England, GB

Job Description:

Project & Change Manager

Salary: £62,600 – £65,000Hybrid (2–3 days onsite preferred)Location: Cromwell Hospital, London (SW5 0TU)PermanentHours: Full-time – 37.5 per week

We make health happen

At Bupa, our purpose is simple: we help people live longer, healthier, happier lives — and make a better world.

We are looking for a highly delivery focused Project Manager who thrives in a fast paced, complex transformation environment. The successful candidate will lead complex workstreams, drive change adoption, and ensure delivery of measurable outcomes across clinical, operational, and digital stakeholders. They must be action oriented, accountable, and comfortable navigating ambiguity whilst maintaining momentum across multiple workstreams and stakeholders.

How you’ll help us make health happen:

• Deliver technology and operational change projects, ensuring clear plans, timelines and scope.
• Support project initiation, requirements gathering and documentation.
• Manage day‑to‑day project activity, risks and issues, escalating where needed.
• Work closely with clinical, operational, and IT teams to support smooth delivery and adoption.
• Produce clear, accurate reporting and project updates.
• Coordinate third‑party suppliers and internal partners where required.
• Build positive relationships with stakeholders across the hospital.
• Support change management activity, including comms, training planning and engagement.
• Work flexibly with both Agile and Waterfall approaches, depending on project needs.

Key Skills / Qualifications needed for this role

Essential Skills

• 3–5+ years’ experience in project management and business change delivery.
• Proven ability to drive delivery, manage RAID, reporting, and governance.
• Strong stakeholder engagement and communication skills across senior and operational audiences.
• Experience translating strategic priorities into clear plans, actions, and benefits.
• Ability to manage competing priorities across multiple teams and dependencies.
• Proven track record of delivering successful outcomes and benefits across a variety of projects.
• Project management qualification or working knowledge of project management methodologies such as PRINCE2, PMP, CAPM, or Agile/Scrum.
• Working knowledge of change methodologies such as ADKAR or Prosci or similar.

Desirable Skills

• Experience delivering projects in healthcare or highly regulated environments.
• Experience working with hospital systems or digital clinical platforms, such as EPR, PAS, EMR, or integration-led environments.
• Familiarity with benefits realisation planning and execution in healthcare transformation.
• Understanding of hospital operational workflows and stakeholder complexity.

Personal qualities

The person would ideally be:

• Proactive, resilient, and outcome focused.
• Self-starer comfortable with accountability.
• Able to progress work independently in a changing environment.
• Confident challenging constructively and holding others to account.
• Calm under pressure and comfortable working with ambiguity.
• Collaborative, but not dependent on consensus for progress.
• Trusted by stakeholders and credible with both technical and non-technical teams.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Time Type: Full time Job Area: IT Locations: Cromwell Hospital London