Customer Success Intern at Bumchum Finserve in Remote

Job Title: Executive Customer Excellence
Company Type: Fintech startup
Location: South Delhi
Salary: As per industry standards
Employment Type: Permanent / Full-time (Work from Office)
Experience Required - 0-2 years
Job Description:
We are seeking a dynamic and results-driven Customer Excellence - Executive to join our fast-growing
fintech company. As a Customer Excellence - Executive, you will be responsible for engaging potential
customers over the phone, providing information about our financial products and services, and
driving sales and customer satisfaction. The ideal candidate should possess excellent communication
skills, and a passion for delivering exceptional customer service. This role requires a proactive
individual who can effectively communicate our value proposition and build strong relationships with
customers.
Responsibilities:
1. Initiate outbound calls to potential customers to promote our financial products and services.
2. Understand and effectively communicate the features and benefits of our products to potential
customers.
3. Follow a script to ensure the delivery of consistent messaging and accurate information about our
offerings.
4. Provide information about pricing, benefits, and any special deals or promotions to customers.
5. Address customer inquiries, resolve complaints, and provide appropriate solutions and
alternatives within the time limits and follow up to ensure resolution.
6. Maintain a high level of professionalism and customer service in every interaction.
7. Achieve and consistently exceed daily, weekly, and monthly sales targets.
8. Document all call information according to standard operating procedures.
9. Keep abreast of industry trends, competition, and new opportunities to effectively contribute to
the development of sales strategies.
10. Collaborate with the sales team to ensure a seamless customer experience and provide insights
for improving customer engagement.
Requirements:
1. Proven work experience as a Customer Excellence - Executive or similar customer service role in
the financial services sector.
2. Excellent communication and interpersonal skills.
3. Familiarity with CRM systems and practices.
4. Ability to multi-task, prioritize, and manage time effectively.
5. Ability to work in a fast-paced and dynamic environment.
6. Familiarity with financial products such as loans, credit cards, and savings accounts is a plus.
7. A strong customer-centric approach and a passion for delivering exceptional service.