Collection Manager (Full Time, In Office) at Bull City… · Durham

About the Role

Bull City Financial Solutions is hiring a Collections Manager to lead day-to-day collections operations and oversee a team of collectors and team leads. This role is responsible for performance, accountability, and compliance in a third-party consumer collections environment.

You will manage people and results, track performance, address issues as they arise, and work with internal leadership and clients to improve outcomes across assigned portfolios. This is a leadership role focused on execution, not working individual accounts.

This is a fully on-site role aligned with collections operations.

Who We Are

Since 1975, Bull City Financial Solutions has provided third-party Accounts Receivable Management services nationwide. We specialize in healthcare, utility, financial, education, and government sectors, handling large and complex portfolios with a strong focus on compliance, accountability, and results.

Compensation & Benefits

• Salary range: $70,000–$85,000 base, based on experience
• Eligible for Leadership Bonus Plan (paid monthly)
• 21 days PTO per year, increases over time
• 401(k) eligibility after 1 year
• Opportunities for advancement

What You’ll Do

• Lead and manage daily collections operations
• Oversee collectors and team leads, including coaching, development, and discipline
• Drive accountability for recovery performance and productivity
• Monitor key metrics such as liquidation, RPC, promise-to-pay kept, roll rates, and collector output
• Review performance data and adjust strategy as needed
• Manage staffing, schedules, and workflow distribution
• Oversee call quality and dialer usage
• Address underperformance through coaching and corrective action
• Ensure compliance with FDCPA, Reg F, client requirements, and company policy
• Support client communication related to performance and escalations
• Maintain clear reporting and visibility into team results
• Build a professional, results-focused, and compliant team culture

What We’re Looking For

• Experience managing collections teams in a consumer or call center environment
• Strong understanding of performance metrics and accountability
• Experience improving results and managing underperformance
• Working knowledge of FDCPA, Reg F, or similar regulatory environments
• Comfortable working with dialers, reporting, and data-driven decision making
• Clear communication and sound judgment
• Organized, practical, and able to handle issues as they come up
• Proficient with standard business software

Work Environment

• On-site, office-based role
• Core hours are generally 8:00 AM–5:00 PM, with flexibility as needed
• Relaxed, results-driven environment that values competence, accountability, and good coffee