Engagement Manager at BuildOps in Los Angeles, CA

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers to manage their service all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire? As Implementation Engagement Manager, you will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company. This position will lead a coordinated team that works with BuildOps’s strategic accounts, predominantly private-equity backed customers.  These customers represent a key strategy in the continued growth of BuildOps so developing and growing these partnerships is an essential part of the company’s ongoing success.  In addition to the qualifications below, the ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is willing to go above and beyond to help customers succeed on our platform. What We Look For: 5+ years of proven leadership and project management skills, with experience building, mentoring, and scaling project teams for enterprise or strategic customers. Experience building customer facing processes and best practices to ensure successful integrations and adoption of software solutions. Exceptional people skills: empathetic, adaptable, confident, and skilled in building trust across diverse personalities and customer stakeholders. Strategic thinker with strong analytical and problem-solving abilities. Deep expertise in managing complex customer relationships and fostering partnerships, including delivering executive business reviews to C-level contacts. Customer advocate that ensures customer needs are met and they receive the maximum value from the platform. Proactive individual who anticipates customer needs and executes quickly. Highly organized with impeccable attention to detail and the ability to prioritize in a dynamic environment. Proficiency with project management  tools like GuideCX, Salesforce, and a data-driven approach to decision-making. Familiarity with accounting ERP systems (e.g., QuickBooks, Sage, Viewpoint) or the commercial contractor industry is a strong plus. Willingness to travel up to 25% to support on-site implementations and customer engagement.Bachelor’s degree (B.A. or B.S.) preferred; startup experience is a plus. What You’ll Do: Act as the primary point of contact for clients, building strong relationships and understanding their needs and expectations. Act as a bridge between clients and internal teams, facilitating communication, resolving issues, and ensuring alignment on project goals. Oversee the implementation and/or integration of BuildOps solutions, ensuring projects stay on track. Discover and overcome any product or workflow challenges to ensure Go-Live date timelines are met. Act as a strategic partner and escalation point for key customer accounts, resolving challenges and fostering satisfaction and advocacy. Proactively identify key customer relationships and proactively understand their needs and expectations. Identify, assess, and mitigate potential risks that could impact project timelines or outcomes. Help customers navigate the transition to new software, addressing concerns and managing resistance to change. Standardize and scale team systems, workflows, playbooks, and best practices to improve outcomes and efficiency while supporting a growing customer base. Leverage data analytics to identify trends, uncover opportunities, and implement improvements that drive success for both customers and BuildOps. Work with the leadership team to develop and execute strategies for further account software adoption. Serve as the voice of the customer by collecting and synthesizing feedback to influence product development and company priorities across Product, Sales, and Implementation. Champion a customer-centric culture, ensuring every team interaction reflects BuildOps’ commitment to excellence and empowering commercial contractors. Where you’ll go (and how often): We have customers across the US and Canada, so our top candidates should be ready, willing, and able to travel and assist with our customers. Up to 50% travel target for the position. Bonus: You have tech start-up experience. You have experience in and around the speciality contractor or construction world. What we offer: 145-181k base salary + bonus. Generous equity grants- become an owner in our company. A comprehensive benefits package. Work from home stipend. Flexible paid time off. Company events like BBQs and team-building activities, both in-person and virtual, lunch provided for in-office days. Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!) The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers What we offer: Generous equity grant, become an owner in our company! A comprehensive benefits package Flexible PTO and hybrid work schedules One-time work-from-home allowance Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days Company events and team-building activities, both in-person and virtual Fast-paced, collaborative, and dynamic work environment Opportunities for growth and career advancement Chance to work with cutting-edge technology and innovative solutions The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers We welcome applicants from across the U.S. where we are registered to do business and able to support employment. Currently, this excludes the following states: Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming. This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows. About BuildOps Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry! We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here. This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service. At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀 BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws.