Training Camp Events & Experience Intern

Summary: The Buffalo Bills are a storied franchise in the NFL, seeking an intern for their Training Camp Events & Experience. The role involves assisting in the development, organization, and management of event operations and enhancing the fan experience during training camp activities. Responsibilities: - Assist in the development, organization, and management of event operations and the fan experience at Buffalo Bills Training Camp at St. John Fisher University - Assist in the set-up, maintenance, and tear down of designed areas of camp. Areas include, but are not limited to VIP Hospitality Tents, Interactive Fan Experience, Will Call, and Game Presentation - VIP Hospitality Tent: Manage the hospitality tent for players, coaches, and staff’s families. Troubleshoot issues while maintaining outstanding customer service - Interactive Fan Experience Area: Oversee guest experience staff on Bills Inflatable games, assist with events at Training Camp; Work with partners/vendors to set up and provide support to their designated area at camp. Work within given layouts and provide alternative solutions when necessary - Will Call: Exhibit outstanding customer service as the first point of contact to guests as the enter camp. Work in a fast-paced environment providing assistance to guests and provide tickets and credentials as needed - Game Presentation/Mascot Handler: Assist in the coordination of prizing and fan engagement during in-practice activations including, but not limited to t-shirt toss, lucky fan giveaways, and experience upgrades. This position will also assist in escorting Billy Buffalo through the Fan Experience Area, and Game Presentation elements - Conduct daily review of assigned area(s) and potential areas of improvement - Manage all public areas of Buffalo Bills Training Camp including the daily set up of the main entry point for fans - Provide support to the Football Operations department as needed - Provide administrative support for a variety of event related activities - Assist with off-site events, errands, and deliveries as needed - Deliver superior guest services to all Buffalo Bills Training Camp guests - Assist with events at Highmark Stadium as needed - All other duties as assigned Required Qualifications: - The ideal candidate should have great people skills, be customer service oriented, and have outstanding leadership ability - Qualified candidates must be self-motivated and have great organizational skills - Must be able to work in a fast-paced environment and able to multi-task and prioritize - Individual must possess excellent oral and written communication and presentation skills - Qualified candidates must thrive in a team-first atmosphere and should also be able to give intelligent feedback and opinions constructively - Individual needs to be an effective problem solver and solve issues by using available resources - The ideal candidate is comfortable speaking in front of larger groups of people and able to effectively communicate to large groups as well as one-on-one with people - Must have a good working knowledge of the following Microsoft Office products: Word and Excel, and ability to learn other applicable computer software - Candidate must have a flexible schedule and be able to work various hours including evenings, weekends, and special events to ensure all need for the department are met - Candidate must be able to lift up to 50 lbs., be able to be on your feet for periods of up to 5 hours and be able to perform in an outdoor work environment - Must be able to perform movements that include bending, kneeling, squatting, throwing, pushing, and pulling including but not limited to moving bike rack, heavy boxes, large signs, magnetometer, and tables - Remaining in stationary position, often standing or sitting for prolonged periods - Working in outdoor elements that include high temperatures, wind, and rain - Working in a noisy environment - Must be willing to work long hours to complete all tasks in preparation for camp open hours Required Skills: Customer service Important Skills: Microsoft Office Nice-to-Have Skills: Multi-tasking