Scheduling Secretary Outpatient Diagnostic Imaging… at Brown… · Coro…

Summary: Brown University is committed to providing quality healthcare services, and they are seeking a Scheduling Secretary for their Outpatient Imaging Services. The role involves receiving requests for imaging services, scheduling appointments, and maintaining electronic patient records to ensure a smooth patient experience. Responsibilities: - Receives requests from physician offices, patient and others for diagnostic imaging services - Accesses on-line scheduling system for appropriate modality, determines availability to meet needs and schedules appointment - Using approved electronic or manual format, prepares and sends appointment confirmation and other related questionnaires or documents that may need to be completed and submitted at time of appointment - Obtains information necessary to establish or update electronic patient record, including demographic details, insurance verification, referring physician, etc - Obtains physician order, verifies completeness and accuracy, scans document for inclusion in the patient record - Obtains missing patient data, such as treatment, lab and/or other imaging results, from sources both within and outside the hospital to ensure completeness of electronic patient record prior to patient appointment - Coordinates records preparation and document compilation of other materials or imaging records from prior visits with hospital-based imaging business support staff - Advises appropriate personnel on availability and status of electronic record - As necessary, contacts insurance representatives to confirm coverage or to obtain pre-authorization for services where required - Ensures record is updated accordingly - Provides information to physician’s office or patient regarding registration process, exam preparation, questionnaire completion instructions, directions to hospital and the like - May receive requests for copies of image files; may prepare copies of documents available in electronic record or refer request to hospital-based imaging services file room staff for completion Required Qualifications: - High school level of knowledge, including familiarity with personal computers - Three to six months related experience, demonstrating effective interpersonal and customer service skills - Familiarity with computer systems to access and enter data - Effective organizational skills - Experience with medical terminology and in a medical setting preferably in Diagnostic Imaging - Additional one to three months on-the-job experience to become familiar with department policies and procedures, scheduling processes, electronic records compilation and maintenance Required Skills: On-line scheduling system, Electronic patient record management, Medical terminology, Customer service skills