EDI Support Specialist at Brown & Brown Insurance in Remote

EDI Support Specialist Location: Remote - USA Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is Seeking an EDI Support Specialist to join our growing team. The EDI Support Specialist is a key team member of the National Employee Benefits Technology (EBTech) Department.  The department deploys various software tools to our valued customers and their employees for use in health care reform compliance, automated benefits enrollment, and other needs for automation.  The incumbent is responsible for carrying out and overseeing various aspects of that software implementation process, including data analysis/audits, EDI configuration, testing, training, and presentation of their work to customers.  The candidate must also be very detail and deadline oriented.  The Data/EDI Specialist works directly with customer contacts. How You Will Contribute Audit and upload data for moderately (or greater) complex new customer website implementations or on an ongoing basis for existing customers. Create and configure new and existing EDI files for moderately (or greater) complex customer websites (using third party software), following established SOPs and best practices. Primarily responsible with final testing and auditing of own work and others, Analyst, and Senior Analyst configured EDI of low to moderate complexity software to ensure proper functioning, with oversight. Strong ability to interpret and follow SOPs, and assist with providing guidance on the development of SOPs, and provide SOP process improvement considerations for primary platform. Build courteous and successful relationships with customers, vendors and carriers to improve customer retention. Provide direct and indirect (through teammate development) daily support to assigned customers and/or customers as directed Maintains working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools. Promote teamwork, support, knowledge sharing and a positive attitude in the department and office. Promote a commitment to achieve or exceed internal and external performance standards both individually and through teammates. Accountable for individual quality assurance on low to moderate complexity EDI builds. Anticipates and responds to customer support questions as assigned and working directly with customers. Proficient at root cause analysis and serves as subject matter resource in customer meetings, as needed. Follow department guidelines, policies and procedures; including professional development and continuing education required for valid licensing. Primarily responsible for providing training and mentorship of Analyst and Senior Analyst. Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology. Pursues a course of personal, professional development. All other duties as assigned. Skills & Experience to Be Successful Associate’s, or Bachelor’s degree, or equivalent work experience 2-5 years of applicable software implementation experience Ability to readily learn and apply new information/concepts. Proficient with MS Office Suite Experience working with personal computer database applications Exceptional telephone demeanor, professional approach to problem-solving Ability to maintain a high level of confidentiality 2- 4 years of experience in an office environment, preferably in the insurance, human resources, or financial sectors (preferred) 1-2 years of experience with employee data file manipulation and EDI file development (preferred) Pay Range $26.44 - $31.25 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.