Systems Specialist, Wholesale Systems

Summary: Brooks Running is committed to enhancing the runner's experience through innovative systems. The Runner Experience Systems Specialist plays a crucial role in the administration and support of systems that enhance customer and wholesale interactions, ensuring operational reliability and continuous improvement. Responsibilities: - Support product setup, catalog maintenance, and UPC management processes - Maintain customer vendor compliance profiles, requirements, and documentation - Support chargeback research, dispute preparation, and case tracking - Perform recurring audits to identify compliance gaps and escalation patterns - Document recurring compliance issues and support continuous improvement efforts - Monitor EDI transactions; triage errors and coordinate resolution with partners - Coordinate and execute EDI testing for new partners, changes, and upgrades - Maintain EDI partner documentation, mappings, and procedures - Support EDI onboarding activities and data validation - Provide daily administration and operational support for assigned business systems and related tools - Monitor transaction and data flows; identify, investigate, and resolve system issues or escalate appropriately - Serve as a primary point of contact for system questions and operational issues within Runner Experience - Execute approved configuration updates and routine system maintenance following established change controls - Partner with IT and business teams to support system stability, testing, and issue resolution - Log, track, and document incidents, root causes, and resolutions - Identify recurring issues or process gaps and propose improvement opportunities - Act as a customer and service advocate in projects impacting systems or processes - Participate in UAT, regression testing, and post‑release validation - Maintain system documentation, SOPs, job aids, and process workflows - Support training content development and updates as systems or processes evolve - Assist with release communications and rollout coordination - Ensure documentation and records are accurate, current, and accessible - Work closely with Sales, Runner Experience, Operations, Finance, and IT partners - Communicate clearly with both technical and non‑technical stakeholders - Support additional projects and initiatives as assigned Required Qualifications: - Bachelor's degree or equivalent combination of education and relevant experience - 1+ years of experience supporting business operations and/or business systems in a cross‑functional environment - Strong analytical and problem‑solving skills, with high attention to detail - Ability to manage multiple priorities in a fast‑paced operational environment - Strong written and verbal communication skills, including documentation - Comfort working with enterprise systems (e.g., ERP, OMS, CRM, WMS, B2B/B2C platforms) - Ability to work collaboratively across teams and functions - Demonstrated alignment with Brooks' values and commitment to customer experience - Comfort working with technical partners (IT, vendors) and following structured testing/change processes Preferred Qualifications: - 1+ years' experience in Wholesale Order Management or Systems Support - Understanding of Wholesale Order Order-to-Cash Lifecycle, and the systems that enable order processing - Experience with wholesale systems, EDI transactions (e.g., 850/855/856/810), and trading partner onboarding - Exposure to customer compliance programs, routing guides, labeling, or chargeback processes Required Skills: Enterprise systems, ERP, OMS, CRM, WMS, B2B platforms, B2C platforms, Wholesale Order Management, EDI transactions, EDI testing, Trading partner onboarding, Customer compliance programs, Chargeback processes, Written and verbal communication Benefits: Medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance., Five weeks of paid time off, eleven paid holidays, paid sick and parental leave., Annual bonus based on company performance., Product discounts, employee recognition, fitness discounts, volunteer and donation benefits., You will spend 4 days per week in our Seattle offices, as we believe our organization flourishes when connections, collaboration, creativity, problem-solving, and celebrations happen in person.