Omnichannel Associate - Glenbrook Mall at Brooks Brothers · Fort Wayne

Summary: Brooks Brothers is a well-known retail company that focuses on providing quality apparel and services to American families. The Omnichannel Associate role involves contributing to sales growth by executing various customer service and operational activities including Enterprise Fulfillment and jcp.com operations.

Responsibilities:
- Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively
- Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner
- Jcp.com Operations - Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register
- General Operations - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process
- Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance

Required Qualifications:
- Minimum 1-2 years work experience
- HS degree or equivalent is required

Preferred Qualifications:
- Bachelor degree or equivalent work experience preferred

Required Skills: Enterprise Fulfillment Systems, Order Picking, Packaging, Ship from Store, Buy Online Pickup in Store, jcp.com Operations, Inventory Replenishment, Inventory Process

Benefits: Competitive benefits package including medical/dental/vision, Term life insurance, Paid vacation/holidays*, 401(k) with Company match, Associate discount on JCPenney merchandise, For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year., All store hourly associates scheduled to work on a designated holiday will receive additional compensation.