After-sales coordinator at BrookGlobal in Winnipeg, Manitoba, CA

About BrookGlobal

BrookGlobal specializes in donor recognition systems and digital engagement solutions for hospitals and nonprofit organizations across North America. We combine design, technology, and project management to deliver high-quality experiential solutions for our clients.

 

Job Duties

• Coordinate project workflows for client reorders, subscriptions, and new initiatives
• Manage internal communication between design, production, and vendor teams
• Schedule and lead internal project briefings
• Maintain accurate client and project records in Salesforce
• Organize and manage project documentation in Dropbox
• Track project timelines and ensure deliverables are completed on schedule
• Liaise with vendors for sourcing, warranty claims, shipping, and technical services
• Prepare Scope of Work (SOW) documents and support contract administration
• Coordinate subscription renewals and monitor billing schedules
• Prepare client presentations, meeting summaries, and follow-up actions
• Conduct post-installation follow-ups and support client inquiries
• Act as a primary point of contact between clients and internal teams
• Support continuous improvement of internal processes and workflows

 

Work-Related Travel

No regular travel required. Occasional travel may be required based on business needs.

 

Skills Requirements

Education:

• College diploma or bachelor’s degree in business administration, project management, or a related field

Experience:

• Minimum 3 years of experience in project coordination, customer service, or administrative operations
• Experience with CRM systems (Salesforce preferred)

Skills:

• Strong organizational and time management skills
• High attention to detail and process discipline
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a deadline-driven environment

 

Contact Information

Please submit your application to: humanresources@brookglobal.com

Direct Apply is also available

 

We are pleased to accept applications from underrepresented groups and encourage applications from Indigenous persons, youth, new immigrants, and persons with disabilities.

• $65,000 – $75,000 annually (based on experience)
• Performance-based increases and bonus opportunities may be offered based on individual and company performance.

 

Position Title: After-Sale Coordinator (Client Care) 

• NOC Code: 13100 – Administrative Officers
• Terms of Employment: Full-time, Permanent
• Hours: 40 hours per week