Manager, Control Center Training &… at Brookfield… · New York

Manager, Control Center Training & Procedures

Location: TerraForm Power Remote Operation Center, Albany NY

About Us

TerraForm Power is a leading owner, operator, and producer of renewable energy across North America. As a portfolio company of Brookfield Renewable, we own and operate approximately 2,200 MW of utility-scale wind, solar, and battery energy storage facilities across 15 U.S. states and Ontario, Canada.

Headquartered in New York City, TerraForm Power is committed to delivering reliable, innovative renewable energy solutions that help customers achieve their clean energy goals. Our experienced team manages every aspect of our operations – from power generation and asset management to commercial energy solutions – ensuring the safe, reliable, and efficient performance of our renewable energy facilities.

At TerraForm Power, our people are at the heart of our success. We foster a culture built on safety, integrity, collaboration, innovation, and continuous improvement, while investing in the development of our employees and supporting the communities where we operate through environmental stewardship, charitable giving, and meaningful local partnerships.

If you're passionate about renewable energy and want to make a lasting impact on the future of clean power, we invite you to join our team.

Job Summary

The Control Center Training & Procedures Manager is responsible for building and continuously improving the Remote Operation Center’s (ROC) operating procedures and training programs that enable safe, compliant, and efficient operations of renewable generation and battery energy storage systems (BESS). This role owns the governance of fault and outage procedures, change management, training curriculum, and operator qualification. The Manager will ensure desk operators understand and execute their responsibilities under NERC standards and ISO/RTO market rules, while maintaining operational excellence, compliance rigor, and high-quality incident response.

This position partners closely with ROC leadership, Engineering, Asset Operations, Compliance, Cybersecurity, Trading/Commercial, and Field O&M to deliver resilient, standardized desk operations across the fleet.

Responsibilities

Procedure Governance & Change Management

• Author, update, and standardize ROC operating procedures for wind, solar, and BESS, including:
  • Fault response, outage detection/triage, derates, alarms, abnormal conditions, and emergency operations.
  • Switching/tagging/lockout–tagout (LOTO) protocols in coordination with site O&M and grid operators.
  • BESS-specific procedures (state-of-charge management, thermal events, EMS/BMS fault handling, fire/life-safety interfaces).
• Establish a formal Management of Change (MOC) program for procedure revisions, including stakeholder review, version control, approvals, and effective dates.
• Maintain a central document repository (e.g., SharePoint) with clear taxonomy, searchability, and controlled access.
• Drive alignment between ROC procedures and OEM manuals, site SOPs, engineering directives, SCADA/EMS functionality, and compliance requirements.

Training, Qualification & Continuous Learning

• Design and implement a competency-based training program for desk operators:
  • Onboarding, recurrent training, annual requalification, and delta training for procedural changes.
  • Scenario-based simulations for high-risk/low-frequency events (e.g., system black-start coordination, high-wind cut-out, BESS thermal runaways, solar inverter tripping, grid frequency excursions).
  • NERC and ISO/RTO role responsibilities (notifications, operating limits, telemetry/AGC, outage reporting).
• Build and administer an LMS (or equivalent training records system) with learning paths, assessments, and objective rubrics.
• Certify Operators for desk readiness; track individual competencies, corrective action plans, and proficiency trends.
• Facilitate post-incident “just culture” learning reviews; incorporate outcomes into training and procedures.

Compliance & Industry Standards

• Work with Compliance to ensure operator practices align with applicable NERC standards, registered entity obligations, and documented responsibilities.
• Work with Trading/Marketing, Engineering, and Operations to Translate ISO/RTO market and operational rules into desk-level procedures:
  • Real-time dispatch, telemetering, AGC participation, schedule adherence, curtailment/redispatch, outage submission (planned/forced), derates, ramp rates, ancillary services performance, and settlement-impacting actions.
• Coordinate with Compliance for internal/external audits; provide records of training, procedures, O&P testing, drill logs, and evidence requests.
  • Act as the primary point of contact for training/procedure evidence during audits and mock audits, including preparation of narratives, samples, and interview prep for operators.
• Support cyber-aware operations.

Operational Excellence & Performance Management

• Define and track KPIs for procedure adoption, training effectiveness, incident response quality, and compliance readiness:
  • Mean time to acknowledge (MTTA) and mean time to action (MTTA) for critical alarms.
  • Procedure adherence score, training assessment pass rates, rework/corrections, audit findings closure time.
  • Outage reporting accuracy/timeliness; ISO/RTO notification SLAs.
  • BESS operational safety metrics (thermal alarms handled per SOP, SOC management adherence).
• Support root-cause analyses (RCAs) for significant events; Lead the training/procedure workstream of RCAs and track closure of corrective actions related to human performance, operating practices, and documentation.
• Partner with Engineering and SCADA/OT to ensure procedures reflect system capabilities and constraints (EMS/AGC logic, controls, telemetry).

Stakeholder & Field Coordination

• Prepare and deliver high-quality communication (bulletins, playbooks, quick-reference guides) for operators and leadership.
• Support emergency drills with ISO/RTOs and internal Incident Command, including cross-functional exercises.

Required Qualifications

• Bachelor’s degree in Engineering, Operations Management, Energy Systems, or related field (or equivalent experience).
• 7–10+ years in power system operations, renewable generation, BESS operations, or utility/ISO/RTO environments.
• Direct experience creating and governing operating procedures and training programs for control center or plant operations.
• Strong working knowledge of NERC standards relevant to ROC operations and ISO/RTO processes for real-time operations and outage reporting.
• Familiarity with SCADA/EMS, historian systems, alarm management, and HMI workflows.
• Demonstrated experience with incident response, RCAs, and MOC.
• Excellent written communication, instructional design, and stakeholder engagement skills.
• A strong personal commitment to continuous improvement
• Value excellence in safety and environmental performance
• Supports a 24/7 control center; may require off-hours availability for major events, drills, or rollouts.
• Occasional travel (≤20%) for site visits, ISO/RTO meetings, audits, and training delivery.

Preferred

• NERC System Operator certification or utility operator certification (or equivalent exposure to operator qualification programs).
• Experience with PJM certification process
• Experience with battery energy storage operations and OEM/BMS/EMS intricacies.
• Background in wind turbine controls (curtailment modes, high wind ride-through) and solar inverter/plant controller operations.
• Experience with LMS administration, simulation platforms, and competency frameworks.
• Understanding of cyber/OT practices in a control center environment (secure access, change management, evidence logging).

Compensation: $140,000-$150,000 USD, bonus eligible

A note to Recruiting Agencies, TerraForm Power Human Resources team does not accept unsolicited resumes from third party recruiters, staffing firms, or related agencies. The Human Resources team coordinates all recruiting and hiring at our company. We do not accept resumes from third-party recruiters unless authorized by the Human Resources team and if a signed agreement is in place. Any unsolicited resumes will be considered property of TerraForm Power and we are not responsible for any related fees. All communication related to recruiting partnerships should ONLY be directed to the Human Resources team.