Field Maintenance Manager at Brookfield… · Cincinnati

JOB DESCRIPTION

Job Title: Maintenance Field Manager

Position Summary

The Maintenance Field Manager is responsible for leading and overseeing the in-house maintenance technician team within the single-family rental portfolio. This role ensures the timely, efficient, and high-quality completion of maintenance work orders while maintaining strong resident satisfaction and adherence to company standards. The Maintenance Field Manager acts as both a hands-on technical leader and operational manager, driving field performance, accountability, and continuous improvement across the assigned market. This position requires strong leadership, technical expertise in residential maintenance systems, and the ability to manage high-volume field operations in a fast-paced environment.

Essential Job Functions

1. Functional Responsibilities

• Oversee daily field maintenance operations to ensure timely completion of work orders and service requests

• Provide hands-on technical guidance and support to maintenance technicians in the field

• Conduct field visits to assess performance, resolve complex issues, and ensure quality standards are met

• Train technicians on company standards, safety procedures, and best practices for residential maintenance

2. Operational / Departmental Support

• Develop and implement proactive maintenance strategies to improve efficiency and reduce reactive work

• Organize and manage high-volume technician workflows through effective delegation and scheduling support

• Partner with office-based maintenance coordinators and dispatch teams to ensure operational alignment

• Standardize documentation, training materials, and operational procedures across the field team

3. Compliance & Risk Management

• Ensure compliance with applicable building codes, safety regulations, and local ordinances

• Enforce company maintenance standards, safety protocols, and operational policies

• Identify and escalate safety risks, property issues, and compliance concerns as needed

• Maintain proper handling and storage of tools, materials, and equipment in accordance with standards

4. Financial / Performance Accountability

• Monitor maintenance-related KPIs including cost efficiency, technician productivity, and work order completion rates

• Analyze operational data to identify trends and recommend cost-saving and efficiency improvements

• Support efforts to manage average spend per work order and overall maintenance budget efficiency

• Drive accountability for technician performance and resource utilization

5. Leadership / Collaboration

• Lead, coach, and develop maintenance technicians to improve performance and service quality

• Foster a culture of accountability, professionalism, and strong customer service within the field team

• Collaborate with internal departments to support portfolio-wide maintenance initiatives and resident experience goals

• Communicate expectations clearly and provide ongoing feedback to field staff

6. Additional Responsibilities

• Support special projects, process improvement initiatives, and operational rollouts as assigned

• Perform other duties as assigned by leadership

Performance Expectations & Key Metrics:

Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:

• Field Productivity & Technician Utilization
  Measure overall technician efficiency through utilization rate, work order volume completed, average locations serviced per day, route effectiveness, and productive labor hours.

• Work Order Performance & Service Timeliness
  Track completion rates, response times, adherence to service level expectations, work order aging, and ability to complete maintenance requests within established timelines.

• Customer Experience & Service Quality
  Evaluate resident/customer satisfaction, communication effectiveness, professionalism, first-time resolution success, and reduction in repeat service requests.

• Cost Management & Operational Efficiency
  Monitor average cost per work order, labor and material efficiency, travel optimization, vendor utilization, and identification of process improvements that reduce operational waste.

• Maintenance Effectiveness & Continuous Improvement
  Measure reduction in recurring maintenance issues, first-time fix rates, preventative maintenance execution, and implementation of solutions that improve long-term performance and reliability

Required Qualifications

Education

• Bachelor’s degree or equivalent experience

Experience

• 5+ years of experience in maintenance, facilities management, or operations leadership

• Experience managing or supervising field maintenance teams required

• Residential property management or single-family rental experience strongly preferred

Skills & Competencies

• Strong leadership and team management skills with experience leading high-volume field operations

• High mechanical aptitude with understanding of residential systems and repair processes

• Strong knowledge of building codes, safety standards, and maintenance best practices

• Excellent communication skills, including executive-level reporting and field communication

• Strong problem-solving and decision-making abilities in fast-paced environments

• Proficiency with mobile and PC-based work order and maintenance management systems

• Ability to analyze operational data and translate insights into action

• Strong organizational and time management skills with ability to prioritize effectively

• Customer service mindset with ability to resolve resident issues professionally and efficiently

• Ability to travel up to 30% as required

Preferred Qualifications

• Experience in single-family rental (SFR) or build-to-rent (BTR) operations

• Experience implementing maintenance KPIs and performance management systems

• Trade certification or technical maintenance certifications (HVAC, electrical, plumbing, etc.)

• Experience with workforce optimization or dispatch coordination systems

• Prior experience developing technician training programs and SOP documentation

• Experience managing multi-market or multi-site maintenance operations

Physical Requirements

The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation:

• Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs

• Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance)

• Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions

• Ability to work in various positions and access confined or elevated spaces as required

• Ability to operate standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets)

• Ability to communicate effectively in English, both verbally and in writing, as required for safe and effective job performance

• Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision

Reasonable accommodations will be made in accordance with applicable law to enable qualified individuals with disabilities to perform the essential functions of the position.

Work Environment

The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this position:

• Regular work performed in residential properties, including occupied and vacant homes, construction or renovation sites, and outdoor environments

• Frequent exposure to varying weather conditions, including heat, cold, humidity, and precipitation

• Exposure to dust, odors, noise, chemicals, insects, rodents, and other environmental conditions typical of maintenance, repair, and construction work

• Use of personal protective equipment (PPE) as required

• Work may involve travel between multiple properties within an assigned region

• Interaction with residents, vendors, contractors, and internal team members in a professional manner

• Work is often fast-paced with changing priorities, service requests, and deadlines

• On-call, overtime, or extended hours may be required based on business needs, including evenings and weekends