Receptionist at Brocket Hall in Hatfield, England, GB

Brocket Hall is seeking a professional and friendly Receptionist to join our team. In this role, you will be the first point of contact for visitors and members, delivering exceptional customer service and ensuring a smooth and welcoming experience. You will manage daily reception duties including greeting guests, handling enquiries, managing bookings, and supporting general administrative tasks.

Key Responsibilities:

• Greet and welcome visitors, members, and guests in a warm and professional manner.

• Manage telephone, email and in-person enquiries efficiently and professionally.

• Handle bookings and appointments for various services offered at Brocket Hall.

• Process payments and manage general queries.

• Maintain the reception area to a high standard of cleanliness and organisation.

• Support other departments with administrative duties and communications.

• Deliver food and beverage services as required by the company.

• Adhere to health and safety policies and company procedures at all times.

• Previous experience in a receptionist or customer service role.

• Strong communication and interpersonal skills.

• Organised, detail-oriented and comfortable working with booking and management systems.

• Ability to handle multiple tasks efficiently and remain calm under pressure.

• Friendly and approachable personality with a customer-focused attitude.

• Flexibility to work evenings, weekends and bank holidays as required.

• Ability to work well both independently and as part of a team.

• Access to golf facilities

• Staff discount to F&B & retail