Technical Support Specialist at Broccoli in Remote

ABOUT BROCCOLI AI Broccoli AI is building the AI operating system for home service businesses. We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work. Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan. We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today: - Hundreds of contractors use Broccoli to run their front office - We’ve grown from $0 → millions in ARR in under a year - We’re trusted by both single-location operators and the largest PE-backed roll-ups - Raised $25M+ from Khosla Ventures and YC THE ROLE We're hiring Technical Support Specialists to help our customers get the most out of Broccoli. You'll troubleshoot issues, answer technical questions, and make sure problems get resolved quickly, collaborating with engineering when needed to get to the bottom of complex issues. WHAT YOU'LL DO - Answer how-to questions and troubleshoot issues with Broccoli's AI agents via tickets - Provide timely, accurate, and friendly support that puts the customer first - Become a deep product expert, both technically and in how our customers run their businesses - Collaborate with engineering to get bugs resolved - Surface recurring issues and feedback to the product and engineering teams WHAT WE'RE LOOKING FOR - 2–4 years of experience in technical or product support for a SaaS product - Strong troubleshooting skills with an ability to dig into a problem and explain it clearly - Excellent written and verbal communication - Comfortable collaborating with engineers: you don't need to write code, but you can file a detailed bug report and follow a technical conversation - Experience working in a ticket-based support environment; familiarity with Pylon or similar tools (Zendesk, Intercom, etc.) is a plus BONUS - Experience supporting AI or communications products - Familiarity with ServiceTitan or field service software - Experience at a high-growth startup - Degree in engineering