Birthday Party Host at Broadwell Hospitality Group in Oswego, NY

Position Summary: Provides guests with excellent service while maintaining, an efficient and effective operation in all areas before, during, and after a party.

Pay Range: $16 per hour

Essential Position Responsibilities:

• Maintains a welcoming presence as the “first impression” for many guests, fellow associates and vendors. Maintains a welcoming presence to the property and in the party rooms, especially when in view of guests. Immediately acknowledge guests, requests, and questions.

• Understands the party packages, prices, and waterpark information.

• Creates chalk boards on time and makes sure spelling is correct.

• Understand the BEOs

• Give food service, drinks, and cake service

• Goes on trash run, cleaning pitchers, or refilling ice.

• Remember to meet the point of contact and ask for feedback

• Ask the guests to fill out a survey about the experience

• Make sure final payments are taken

• Closing duties are completed

• Asks the closing lead, supervisor, or MOD to suspect the room

• Host is neat and clean in appearance, wears proper uniform, name/ID badge, correct department footwear, and a smile

• Provides excellent customer service that goes “above and beyond the expectation of waterpark guests. Conducts themselves in a professional, courteous manner at all times. Immediately address all guest requests and follows through to ensure resolution and 100% satisfaction

• Making sure protocol is being followed from the party contact

• Follows procedures that no balloon or cake are taken to the water deck floor

• Able to supervise children with the party at all times.

• Completes any other task as requested by a supervisor, including the training new associates.

Position Specific Requirements, Knowledge, Skills and Abilities:

• Must have ability to pass any related competency or skills based training that is necessary for the department.
• Must learn and be able to pass all tests.
• Be able to host a party with above and beyond attitude.
• Lead by example

Performance Measurement:

The performance of the Birthday Party Host Associates at Splash Indoor is measure directly by the satisfaction of our guests. Superior performance means having no guest complaints, accuracy and consistency in cash handling and accounting procedures, overall effective operation of the front office, switchboard, ticket sales and guest services.

Physical, Schedule and Work Requirements:

• Availability to work on all shifts, during the normal operating hours of the waterpark
• Availability to work during the entire season Memorial Day through Labor Day with minimal requests for extended periods of time off (any prior commitments must be addressed before start date)
• Ability to stand for extended periods of time
• Is able to lift and take out trash
• Is willing to perform any reasonable tasks if asked in any department.