Part -time Member Service Associate -… at Broadview… · Syracuse

Summary: Broadview Federal Credit Union is a company that values its employees, members, and the community. They are seeking a Member Service Associate who will provide outstanding member service, process financial transactions, and build relationships with members to enhance their experience. Responsibilities: - Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs - Accurately process financial service transactions while maintaining a cash drawer - Act as a first line of defense in detecting and reporting fraud or irregular activities - Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship - Respond to general member inquiries related to general information, products/services, lending, etc - Problem-solve and resolve member issues in a timely manner - Promote awareness and education of self-service resources, including all digital channel offerings - Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals - Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities - Achievement of goals and objectives provided by management - Ensure compliance with all applicable policies, procedures, and regulatory guidelines Required Qualifications: - High School Diploma (or GED) - Excellent interpersonal skills - Flexible to work out of any location at any time, as business needs dictate - Ability to lift at least 10 pounds and stand for long periods of time - Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint - Ability to operate in a rapidly changing dynamic environment - Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills Preferred Qualifications: - Customer service experience preferred, or equivalent combination of education and experience - Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply Required Skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Cash handling, Fraud detection Benefits: A competitive benefits package