Product Owner (Hybrid - Pittsburgh, PA,… at Broadridge · New York

Summary: Broadridge is a company that empowers others to accomplish more, and they are seeking a Product Owner to help shape and deliver products that meet customer needs. In this role, the Product Owner will analyze market trends and customer requirements while collaborating with various teams to bring new products to market and support product adoption. Responsibilities: - Provide support to clients on product features and respond to technical inquiries - Resolve customer issues related to installation, operation, maintenance, product application, and compatibility - Troubleshoot problems, identify root causes, and recommend corrective actions - Apply workflow and process management knowledge to improve product usage and client outcomes - Support product adoption by helping define features and sharing customer feedback with the product team - Collaborate across departments to communicate client needs and represent the voice of the customer - Assess new technologies, innovations, and approaches that may accelerate the product roadmap - Contribute to product technology, architecture, design, and implementation of consistent methodologies, as needed - Complete routine assignments using established procedures and practices - Meet deadlines and objectives while working under guidance from more experienced team members Required Qualifications: - Bachelor's degree or equivalent education and/or relevant work experience - Entry-level professional experience or demonstrated exposure to product support, technical support, client service, or a related field - Understanding of procedures and concepts within own discipline and basic knowledge of related disciplines - Strong analytical and problem-solving skills - Ability to use existing procedures to solve routine or standard problems - Effective verbal and written communication skills - Strong interpersonal skills with the ability to exchange straightforward information and confirm understanding - Ability to work collaboratively across teams and functions - Demonstrated ability to learn quickly and develop technical competence through structured assignments Preferred Qualifications: - Experience supporting clients in a product, technical support, or operations environment - Familiarity with workflow and process management concepts - Exposure to product lifecycle, implementation, or client-facing technology solutions - Interest in product development, innovation, and client experience improvement Required Skills: Product support, Technical support, Client service, Workflow management, Process management, Product lifecycle, Client-facing technology solutions, Analytical skills, learn quickly Benefits: Bonus Eligible, Comprehensive benefit offerings, Paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act