Product Owner (Hybrid - Pittsburgh, PA,… at Broadridge · New York

Summary: Broadridge is a company focused on empowering others to achieve more. They are seeking a Product Owner to evaluate current and future product lines, analyze market trends, and collaborate with various teams to deliver products that meet customer needs and stand out in the market. Responsibilities: - Provide support to clients on product features and respond to technical inquiries - Resolve customer issues related to installation, operation, maintenance, product application, and compatibility - Troubleshoot problems, identify root causes, and recommend corrective actions - Apply workflow and process management knowledge to improve product usage and client outcomes - Support product adoption by helping define features and sharing customer feedback with the product team - Collaborate across departments to communicate client needs and represent the voice of the customer - Assess new technologies, innovations, and approaches that may accelerate the product roadmap - Contribute to product technology, architecture, design, and implementation of consistent methodologies, as needed - Complete routine assignments using established procedures and practices - Meet deadlines and objectives while working under guidance from more experienced team members Required Qualifications: - Bachelor's degree or equivalent education and/or relevant work experience - Entry-level professional experience or demonstrated exposure to product support, technical support, client service, or a related field - Understanding of procedures and concepts within own discipline and basic knowledge of related disciplines - Strong analytical and problem-solving skills - Ability to use existing procedures to solve routine or standard problems - Effective verbal and written communication skills - Strong interpersonal skills with the ability to exchange straightforward information and confirm understanding - Ability to work collaboratively across teams and functions - Demonstrated ability to learn quickly and develop technical competence through structured assignments Preferred Qualifications: - Experience supporting clients in a product, technical support, or operations environment - Familiarity with workflow and process management concepts - Exposure to product lifecycle, implementation, or client-facing technology solutions - Interest in product development, innovation, and client experience improvement Required Skills: Product support, Technical support, Client service, Workflow management, Process management, Product lifecycle, Product implementation, Client-facing technology solutions, Analytical skills Benefits: Bonus Eligible, Paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act