Operations Lead Engineer-Hybrid at Broadridge in Edgewood, MD

Operations Lead Engineer-Hybrid Location: Edgewood, NY At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring! We’re seeking an Operations Lead Engineer to lead 24x7 operational support for enterprise‑grade, secure file transfer platforms. This role provides technical leadership, operational governance, and escalation management across on‑premise and cloud MFT environments. The Lead Engineer ensures platform stability, drives continuous operational improvements, mentors junior team members, and acts as the primary interface between operations, engineering, vendors, and business stakeholders. Responsibilities: Operational Leadership & Support Lead and oversee 24x7 operational support for file transfer platforms utilizing SFTP, FTPS, FTP, HTTPS, Connect:Direct, and PGP encryption. Serve as the primary escalation point for complex MFT incidents and production issues. Provide expert‑level operational support for: IBM Sterling File Gateway (SFG) Sterling B2B Integrator (B2Bi) IBM Connect:Direct (on‑premise and AWS) AXWAY MFT platforms Coordinate and manage major incidents, ensuring timely resolution, stakeholder communication, and post‑incident reviews. Monitoring, Stability & Continuous Improvement Oversee proactive monitoring of file transfers using enterprise monitoring and automation tools in a 24x7 environment. Define, review, and enforce daily environment health checks, including: MFT application availability and performance Disk space, file system utilization, and queue/backlog thresholds Service status, partner connectivity, and network dependencies Analyze recurring incidents and trends; work closely with L3/engineering teams to drive root cause analysis, permanent fixes, and platform stability improvements. Identify automation opportunities and operational efficiencies to reduce manual intervention and incident volume. Technical Expertise & Troubleshooting Lead advanced troubleshooting for MFT transmission failures, performance issues, and partner connectivity problems. Review and troubleshoot PERL scripts, UNIX shell scripts, and Windows batch/PowerShell scripts used in operational workflows (no development required). Provide guidance on B2Bi business processes, workflows, and transmission logic. Client, Stakeholder & Team Engagement Act as a key point of contact for external clients during critical production transmission issues, ensuring clear, timely, and professional communication. Collaborate with engineering, security, infrastructure, and vendor teams to align operational needs with platform enhancements. Mentor and guide junior operations engineers; provide knowledge transfer, operational best practices, and technical coaching. Governance, Reporting & Documentation Lead incident, problem, and change management activities, ensuring adherence to ITIL/ITSM processes. Own and maintain operational documentation, SOPs, runbooks, and escalation procedures. Design, review, and maintain operational dashboards and reports for monitoring, SLA compliance, capacity planning, and trend analysis. Participate in on‑call rotations, including out‑of‑office hours and weekend support, while ensuring proper coverage and escalation paths. Qualifications: 5+ years of experience supporting Managed File Transfer (MFT) solutions, with at least 1–2 years in a senior or lead operational role. Strong hands‑on experience with: IBM Sterling File Gateway (SFG) Sterling B2B Integrator (B2Bi) IBM Connect:Direct Sterling Secure Proxy (SSP) Sterling External Authentication Server (SEAS) Sterling Control Center AXWAY MFT Proven ability to troubleshoot complex B2Bi business processes and end‑to‑end transmission workflows. Experience supporting 24x7 mission‑critical platforms in enterprise environments. Strong working knowledge of UNIX/Linux and Windows operating systems. Solid understanding of MFT security concepts including certificates, encryption, authentication, key management, and cipher configurations. Demonstrated ability to analyze logs, identify root causes, implement workarounds, and drive permanent resolutions. Excellent communication and stakeholder management skills, including interaction with clients, vendors, and cross‑functional teams. Strong organizational and prioritization skills with the ability to manage multiple high‑severity incidents concurrently. Preferred (Nice to Have) Experience supporting MFT platforms in AWS or hybrid cloud environments. Familiarity with ITSM tools such as ServiceNow or Remedy. Experience designing or maintaining operational dashboards using tools such as Sterling Control Center, Datadog, Splunk, or similar platforms. Exposure to automation, scripting optimization, or SRE/DevOps operational practices. Compensation Range: The salary range for this position is between $130,000 - $140,000. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. Bonus Eligibility: Bonus Eligible Benefits Information: Please visit www.broadridgebenefits.com for information on our comprehensive benefit offerings for this role. #LI-PP1 We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration. US applicants: Click here to view the EEOC "Know Your Rights" poster. Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.