Account Representative at Broadcast Music, Inc. (BMI) in Nashville, TN

About the RoleBMI is looking for an Account Representative to join our Licensing Customer Relations team. In this role, you’ll serve as a primary point of contact for our licensees—helping them understand their licenses, answering questions, and ensuring an exceptional customer experience that supports revenue growth and long‑term relationships.This is a great opportunity for someone who enjoys customer engagement, problem‑solving, and relationship management in a fast‑paced, service‑oriented environment.What You’ll DoServe as a trusted partner to a portfolio of licensees, delivering high‑quality service and supportManage a caseload of customers while assisting with overflow and general inquiries via phone, email, chat, and textEducate customers on licensing requirements and update license terms as neededIdentify opportunities to add or expand licensing for customers with multiple or growing locationsConduct outbound calls to existing and prospective customers (outbound activity may range from 10%–100% of your shift)Use CRM tools, call center applications, and customer portals to track interactions and resolve issues efficientlyCollaborate with internal partners across Sales, Accounting, Collections, Verification, and Distribution to meet customer needsSupport verification, research, and administrative tasks, including reporting and processing license fee schedulesContribute to projects and special initiatives as neededSupport BMI’s core values and actively contribute to a culture of diversity, equity, and inclusionWhat We’re Looking ForEducation & ExperienceBachelor’s degree or equivalent work experience1+ year of experience in customer service, sales, and/or collectionsContact center or high‑volume customer interaction experience preferredSkills & StrengthsStrong written and verbal communication skills with a customer‑focused mindsetAbility to build rapport, handle objections, and navigate difficult conversations professionallyOrganized, detail‑oriented, and results‑driven with the ability to manage multiple prioritiesSelf‑motivated and comfortable working independently in a fast‑paced environmentAnalytical and solution‑focused, with the ability to interpret customer needs and recommend next stepsCollaborative team player who works well across functionsExperience with CRM platforms (e.g., Salesforce) and proficiency with Microsoft OfficeWork Environment & Physical RequirementsOffice‑based role in a standard professional settingPrimarily seated work with regular phone and computer useOccasional movement of light materials (up to 10 lbs.)Regular, reliable attendance is requiredWhy Join BMI?Be part of an organization that supports creators and values music, innovation, and collaborationWork in a team‑oriented environment where your contributions directly impact customer satisfaction and revenueOpportunities to grow your skills in customer relations, licensing, and cross‑functional collaborationA culture that values inclusion, respect, and continuous improvementBMI is an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.