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Veeva CRM Admin/Developer – Field… at Bristol Myers… · Princeton

Entry LevelOn-sitePrinceton, NJ$66k–$80k/yr

Skills

veeva crmsalesforce service cloud/sales cloudjavajavascriptsoftware development life cycle (sdlc)cloud applicationscrm configuration and customizationveeva myinsightsai solution developmentagile methodologiesjiralife sciences crmstakeholder collaboration

Job Description

Summary: Bristol Myers Squibb is a biopharmaceutical company focused on transforming patients’ lives through science and developing innovative therapies. The Veeva CRM Admin/Developer – Field Enablement will administer, configure, customize, and develop Veeva CRM and Salesforce solutions, including JavaScript-based UI components and AI-based solutions. The role also coordinates testing, defect resolution, documentation, CI/CD delivery, stakeholder collaboration, and global CRM implementations.

Responsibilities:
- Develop, configure, and customize Veeva CRM modules (Account Management, Call Reporting, Key Message Alignment, Sample Management, etc.)
- Strong hands-on technical administration, development experience in Salesforce.com Service or Sales Cloud (Configuration & minor customization covering Security models, Profiles, Objects, Pages, Veeva MyInsights, Components, Workflows, Triggers, Flows, Permission Sets, Reports/dashboards, and Data loader)
- Develop custom UI components and extensions using JavaScript (Veeva CRM's JavaScript-based configuration layer, Lightning components where applicable)
- Strong desire/capability to quickly learn new technologies, self-contribute & ready to lead
- Highly adoptive to AI in the daily work and actively engineering in the continuous development of AI based solutions
- Build and leverage reusable code & libraries for global harmonization and future reuse/extension
- Partner with the testing team to ensure applications/components are fully functional
- Review, track, and fix any defects or performance problems discovered in testing
- Should be able to effectively coordinate with all IT partners and instruments for the best-in-class solution implementations
- Should be able to work directly with multiple stakeholders and work on multiple tasks simultaneously from technical perspective
- Analyze existing processes and make best practice & improvement recommendations to streamline any of the existing processes which should be harmonized globally
- Should be able to demonstrate and explain the functionality outcome of solution implementations
- Should be able to clearly document Knowledge Base Docs, SOPs, Solutions, and guidelines for local and global teams
- Effective and clear communication from/to the technical team for any issues that may affect the deliverables & timelines
- Coordinate and ensure all the standard documentation such as SDD, Configuration tracker, Deployment checklists, Change Requests, Testing, ITQM, SIS/SIP, etc. are documented and continuously maintained
- Ensure to effectively use the CI/CD processes to streamline and integrate with the Agile ways of working/delivery
- Ensure to follow all the best practices in every stage of SDLC, and consistent architecture practices across deliverables using IT operating model and EA frameworks are followed by instituting the Configuration management principles on the Veeva commercialization
- Should be able to closely work with multiple peers spread across different locations globally (BMS and Service providers)

Required Qualifications:
- • Bachelor's degree in any technology field/subject
- • 1 year of total IT experience in Software Development, Administration and Support
- • Experience in (i) Software Development Life Cycle methodologies including, (ii) different testing standards and guidelines, and (iii) Cloud and native applications
- • Experience with JAVA or Salesforce
- • Strong analytical and problem-solving skills
- • Strong written and communication skills

Preferred Qualifications:
- • Bachelor's degree in computer science, Information Technology, or related field
- • 1 year of hands-on experience in Life Science CRM through Configuration & minor Customization covering Security models, Profiles, Objects, Pages, UIX design, Components, Workflows, Triggers, Flows, SSO, Permission Sets, Reports/dashboards, Data-loader, and any OOB Integrations
- • Working knowledge/implementation of Veeva MyInsights or equivalent UIX wireframes
- • Good to have atleast 1 active Certification in any CRM Applications
- • Working experience in Veeva CRM through Configuration & Customization covering the major CRM functionalities - such as Account management, Affiliations, Product Metrics, MCCP, Sampling, Approved Email, Engage Capabilities, Product management, User & Territory Management, Media contents, Call/eMIRF Recording, Suggestions, Surveys and iRep configurations
- • Prior experience in life sciences, healthcare, or related industry
- • Experience in the development of AI based solutions
- • Life Science/Veeva CRM Certification/ Knowledge
- • Experience using any of industry standard Agile tooling suites (e.g., Jira), and working knowledge in requirement grooming sessions, Sprint planning, Sprint Retrospective, tasks creation, and collaborating with stakeholders
- • Demonstrated ability to build strong working relationships with a broad matrix team and ability to influence others and achieve results

Required Skills: Veeva CRM, Salesforce Service Cloud/Sales Cloud, Java, JavaScript, Software Development Life Cycle (SDLC), Cloud Applications, CRM Configuration and Customization, Veeva MyInsights, AI Solution Development, Agile Methodologies, Jira, Life Sciences CRM, Stakeholder Collaboration

Benefits: Additional incentive cash and stock opportunities (based on eligibility) may be available., Medical, pharmacy, dental, and vision care., BMS Well-Being Account., BMS Living Life Better., Employee Assistance Programs (EAP)., 401(k) plan., Short- and long-term disability., Life insurance., Accident insurance., Supplemental health insurance., Business travel protection., Personal liability protection., Identity theft benefit., Legal support., Survivor support., US Exempt Employees: flexible time off (unlimited, with manager approval)., US Exempt Employees: 11 paid national holidays., Based on eligibility, unlimited paid sick time., Based on eligibility, up to 2 paid volunteer days per year., Based on eligibility, summer hours flexibility., Based on eligibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs., Based on eligibility, an annual Global Shutdown between Christmas and New Years Day., All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

Benefits

Additional incentive cash and stock opportunities (based on eligibility) may be available.

Medical, pharmacy, dental, and vision care.

BMS Well-Being Account.

BMS Living Life Better.

Employee Assistance Programs (EAP).

401(k) plan.

Short- and long-term disability.

Life insurance.

Accident insurance.

Supplemental health insurance.

Business travel protection.

Personal liability protection.

Identity theft benefit.

Legal support.

Survivor support.

US Exempt Employees: flexible time off (unlimited, with manager approval).

US Exempt Employees: 11 paid national holidays.

Based on eligibility, unlimited paid sick time.

Based on eligibility, up to 2 paid volunteer days per year.

Based on eligibility, summer hours flexibility.

Based on eligibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs.

Based on eligibility, an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.