Desktop Support Technician Intern at Brinks Home in Farmers Branch, TX

Summary: Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. They are currently seeking a dynamic Desktop Support Technician Intern to provide Tier 2 technical support to internal IT clients, assisting with the deployment and maintenance of various technology systems. Responsibilities: - Provides local and remote assistance to end-users – laptop, desktop, virtual desktop, mobile devices, audio/visual conference system, and other technology as required - May include some consulting, gathering and analysis of requirements and recommending solutions - Tier 2 supports enterprise clients (desktops and laptops) and client application systems interfacing with team members at all levels including executive team members - Assists with scheduling refreshments of equipment, providing life cycle support for the client PCs, configure/support clients and user assistance as needed - Will assist with asset management within the team including requisitioning, managing inventory, assigning equipment, and disposing of assets cost effectively - Documents issues and resolutions within the enterprise ticket tracking system and/or knowledge base - Assists with maintaining corporate client standards and standardized processes, including the installation, maintenance, and enhancements for the configuration of existing and proposed systems - Configures and deploys new workstations, printers, and software - Provides support for client printer configurations and other IT related support tasks as needed - Maintains current documentation on end-user computing applications and computer asset inventory - Provides input to the direction for standards, best practices, and processes - Continues self-education and awareness of infrastructure hardware, software, and systems related technology as it applies - Will be included in the rotations for on-call on a routine basis - Maintain and support Endpoint Mgmt. systems to include but not limited to PDQ, Intune, Azure AD and Third-Party Software - Assist with Escalations towards resolution Required Qualifications: - High School Diploma or equivalent - Currently enrolled in a college program - 1-3 years of experience - In-depth knowledge of workstation systems, Operating systems, Microsoft Products and Outlook - Familiar with IOS and Android environments for phones and tablets - Can resolve complex problems related to client software and configurations - Intermediate to Expert level experience with Exchange and Active Directory (as related to Desktop Support responsibilities) - Customer service skills and professionalism for interacting with users required, as well as the ability to function within and contribute to a strong team environment - Must enjoy assisting customers through issues on the telephone as well as in person - Ability to take proactive steps in managing problems - Ability to effectively handle stress, pressures, and challenges - Ability to work with a diverse group of people both technically and functionally as well as communicate at a level appropriate to the audience - Ability to work independently with minimal supervision and as part of a team - Self-starting and self-motivated to work in a dynamic, high-paced environment - Highly motivated team player with excellent analytical, written, and verbal communication skills - Ability to travel for business continuity support or other projects - Lifting 50 lbs. occasionally Required Skills: Workstation systems, Operating systems, Microsoft Products, Outlook, iOS, Android, Exchange, Active Directory, Endpoint Management systems, PDQ, Intune, Azure AD, Customer service, Stress management