Operations and Client Systems Internship |… at Brilliant · Houston

Brilliant Agency, one of the most respected and rapidly growing agencies focused on family-oriented brands, seeks a REMOTE Operations and Client Systems Intern, 15 hours a week to help support the agency’s growing, award-winning team. FOR THIS INTERNSHIP, YOU MUST BE ABLE TO START ON JUNE 1ST OR AUGUST 17TH.

Who We Are:

So what’s Brilliant all about? We are a unique Public Relations agency, celebrating 15 years in business with over 25 team members who all work remotely across the US. We give our team the resources they need to get their work done without having to sit in a cubicle or stuffy office. From costume contests to virtual happy hours and Slack GIFs, we prioritize connecting with each other and creating a sense of community. Although we are remote, team members are expected to be available online during regular business hours, and there is occasional travel for events and trade shows.

What We Do:

Brilliant is in its second decade as a fully remote company and is one of the most respected agencies serving consumer lifestyle brands with a specific focus on products, brands, and services for families including baby and maternity, toys and games, tech, housewares, and food. 

This isn’t an internship to organize files, it’s the one where you are truly integrated into a team to understand how it operates and the fundamentals of a strong career in PR. With that, it is critical that interns can meet deadlines, respond to messages in a timely manner, and be proactive in communicating with their team.

Internship Structure:

We have two internship sessions – Summer/Fall (June or August - December) and Winter/Spring (January - May or June) – and many interns end up staying for multiple sessions. Active interns get first pick for the following semester internship spots! 

Our Dream Team Member:

• Resourceful, committed, and deliberate
• Organized to a fault (in a good way) and naturally detail-oriented
• Proactive and comfortable taking ownership without waiting for direction
• Curious about new tools, AI, and technology and how they can be applied to make work faster and more efficient
• Curious about how teams work and how to make them work better
• Strong communicator who asks questions early and often
• Interested in operations, analytics, or how agencies run behind the scenes
• Excited about building a strong career foundation to build from post graduation

Responsibilities Include:

Operations & Workflow Support:

• Maintain and update internal trackers (client health, resourcing, project lists)
• Support rollout of new tools and processes across teams
• Help audit and organize templates, documents, and shared drives
• Identify gaps or inefficiencies in workflows and flag opportunities to improve
• Research and test new tools, platforms, or AI use cases that could streamline team
• workflows

Project Management & Admin:

• Prepare agendas, notes, and follow-ups for internal meetings
• Help keep teams on track with timelines and deliverables
• Support task management
• Help identify opportunities to simplify processes and reduce unnecessary steps

Creative & Strategic Support:

• Participate in brainstorms for client work and internal initiatives
• Support new business prep and research
• Take ownership of a small ops project to improve a process or system
• Bring forward ideas on how technology or AI could improve day-to-day team efficiency

Requirements Include:

• You must be a rising sophomore, junior or senior. 
• Interest in emerging tools, AI, or new technologies that improve workflow efficiency
• Ability to commit to at least 15 hours a week during office hours, 8–5 in your time zone
• Strong organizational and time management skills
• Comfort working in Excel/Google Sheets (basic formulas, organization)
• Excellent writing and communication skills
• Professional demeanor and a drive to succeed
• Eagerness to learn and willingness to ask questions
• Resourceful attitude and keen attention to detail

***Prior to applying for this position, please contact your College or University Career Center and verify that you are eligible to receive College Credits for an Internship although accepting credit hours is not necessary to accept an offer. If selected, Brilliant will reimburse you $250 each month for using your personal cell phone, computer, and home internet.***