Sales Associate at Brilliant Earth in Palo Alto, CA

Summary: Brilliant Earth is a company dedicated to creating a more transparent, sustainable, and compassionate jewelry industry. They are seeking a Sales Associate who will provide exceptional customer experiences and guide customers through the purchasing process, both in-person and virtually. Responsibilities: - Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer - Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product - Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience - Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries - Call customers to confirm showroom appointments and answer any pre-appointment questions - Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance - Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security - Open and/or close the showroom and waiting area - Use our ERP system to manage your tasks and communicate cross-functionally - Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry Required Qualifications: - Ability to work a full-time schedule that includes weekend days - Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations - Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets - Proactively greet, check-in, and assist customers in the purchasing process - Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries - Call customers to confirm showroom appointments and answer any pre-appointment questions - Review customer feedback surveys and online reviews - Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests - Open and/or close the showroom and waiting area - Use our ERP system to manage your tasks and communicate cross-functionally - Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry - A passion for the customer - A drive to exceed goals - Attention to detail - Strong communication skills - Ability to collaborate effectively with team members Required Skills: Sales Strategies, Product Knowledge, ERP System Benefits: Excellent training program and endless opportunities for career growth, Competitive compensation and a robust benefits package, Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., Sales Incentive Programs. Incentive programs to recognize and reward sales performance., Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., Disability and Life insurance. 100% employer-paid., Pre-Tax Commuter Benefits.