Retail Sales Assistant at Brilliant Earth in Santa Monica, CA

Summary: Brilliant Earth is a company focused on creating a more transparent, sustainable, and compassionate jewelry industry. They are seeking a Retail Sales Assistant who will provide exceptional customer experiences, assist customers in selecting jewelry, and meet sales targets in a luxury retail environment. Responsibilities: - Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options - Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality - Guide customers to purchase, creating memorable and personalized experiences for each customer - Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets - Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product - Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry - Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries - Call customers to confirm showroom appointments and answer any pre-appointment questions - Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance - Use our ERP system to manage your tasks and communicate cross-functionally - Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry - Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines - Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed - Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization - Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security - Open and/or close the showroom and waiting area Required Qualifications: - Ability to work a full-time schedule that includes weekend days - Passion for the customer and providing exceptional experiences - Drive to exceed sales goals and targets - Attention to detail in a fast-moving work environment - Strong communication skills, both in-person and through digital channels - Ability to collaborate effectively with team members - Demonstrated product knowledge of diamonds, gemstones, and fine jewelry - Experience in sales and customer service - Ability to manage a high volume of incoming sales leads - Proficiency in using ERP systems for task management and communication - Ability to maintain showroom appearance and organization - Skills in troubleshooting and performing minor repairs - Experience in handling inventory and product reconciliation - Ability to enforce policies for customer safety and product security - Willingness to open and/or close the showroom Required Skills: Sales strategies, Product knowledge – diamonds, Product knowledge – gemstones, Product knowledge – fine jewelry, ERP system Benefits: Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., Sales Incentive Programs. Incentive programs to recognize and reward sales performance., Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., Disability and Life insurance. 100% employer-paid., Pre-Tax Commuter Benefits.