Retail Concierge at Brilliant Earth in Washington D.C.

Summary: Brilliant Earth is a company focused on creating a more sustainable and compassionate jewelry industry. The Retail Concierge role involves providing an exceptional customer experience in the showroom, acting as a brand ambassador, and maintaining the showroom's appearance and organization. Responsibilities: - Proactively greet, check-in, and assist customers, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality - Act as a brand ambassador, communicating our brand values and company mission of creating a more sustainable, transparent, and compassionate jewelry industry - Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries - Call customers to confirm showroom appointments and answer any pre-appointment questions - Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience - Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines - Conduct weekly and quarterly audits to ensure showroom standards are being upheld. Follow through with resolving opportunities identified - Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed - Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security - Open and/or close the showroom and waiting area Required Qualifications: - Ability to work a schedule that includes weekend days - Proactively greet, check-in, and assist customers, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality - Act as a brand ambassador, communicating our brand values and company mission of creating a more sustainable, transparent, and compassionate jewelry industry - Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries - Call customers to confirm showroom appointments and answer any pre-appointment questions - Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience - Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines - Conduct weekly and quarterly audits to ensure showroom standards are being upheld. Follow through with resolving opportunities identified - Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed - Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security - Open and/or close the showroom and waiting area - A passion for the customer - Attention to detail and a passion for process - Strong communication skills - Ability to collaborate effectively as a team player - Ability to manage multiple tasks simultaneously Required Skills: Showroom Maintenance, Product Merchandising, Appointment Scheduling, Customer Feedback Analysis, Facilities Maintenance, Product Security Benefits: Excellent training program and endless opportunities for career growth, Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth., Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry., Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., Disability and Life insurance. 100% employer-paid., Pre-Tax Commuter Benefits.