Jewelry Sales Stylist (Part Time) at Brilliant Earth · Beverly…

Summary: Brilliant Earth is a company focused on creating a more transparent, sustainable, compassionate, and inclusive jewelry industry. They are seeking a part-time Jewelry Sales Stylist to provide exceptional customer experiences, assist customers in selecting jewelry, and exceed sales targets in a luxury retail environment. Responsibilities: - Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options - Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality - Guide customers to purchase, creating memorable and personalized experiences for each customer - Deliver an elevated front-of-house experience that creates a celebration destination for couples exploring fine jewelry - Assist with beverage and hospitality offerings, including preparing and serving coffee, tea, cocktails, curated snacks, and champagne for purchase celebrations - Provide warm, personalized service by incorporating curated details and interactive moments that make each appointment meaningful and memorable - Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets - Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product - Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry - Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries - Call customers to confirm showroom appointments and answer any pre-appointment questions - Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance - Use our ERP system to manage your tasks and communicate cross-functionally - Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry - Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines - Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed - Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization - Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security - Open and/or close the showroom and waiting area Required Qualifications: - Must be at least 21 years of age - Ability to work a part-time schedule that includes weekend days - A passion for the customer - A drive to exceed goals - Attention to detail - Strong communication skills - Ability to collaborate effectively with team members - Experience in sales and customer service - Ability to manage a high volume of incoming sales leads - Proficiency in using an ERP system to manage tasks - Ability to maintain luxury showroom appearance and organization - Experience in troubleshooting and performing minor repairs - Ability to send and receive products while reconciling inventory - Skill in enforcing policies to ensure a safe and pleasant experience for guests Preferred Qualifications: - A bachelor's degree or equivalent preferred - Experience with an ERP or CRM system - A passion for socially and environmentally responsible organizations and products Required Skills: Sales Strategies, ERP System, CRM System, Product Knowledge – Diamonds, Product Knowledge – Gemstones, Product Knowledge – Fine Jewelry Benefits: Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth., Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry., Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., Sales Incentive Programs. Incentive programs to recognize and reward sales performance., Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., Pre-Tax Commuter Benefits.