Scheduling Coordinator at BrightStar Care in Valparaiso, IN

Job Title: Home Care Scheduler / Staffing Coordinator

Position Summary We are seeking a highly organized and customer-focused Home Care Scheduler / Staffing Coordinator to manage daily operations related to client scheduling, caregiver staffing, and office communications. This role is responsible for coordinating care services for 80+ clients, ensuring appropriate staffing coverage, managing authorizations, and serving as a primary point of contact for both clients and employees. The ideal candidate thrives in a fast-paced environment, has excellent communication skills, and can effectively balance multiple priorities.

Key Responsibilities

• Manage and maintain daily, weekly, and monthly schedules for 80+ home care clients.
• Coordinate caregiver assignments to ensure all client visits are staffed appropriately.
• Monitor schedule changes, call-offs, and last-minute staffing needs while maintaining continuity of care.
• Manage and track client service authorizations to ensure services are delivered within approved limits.
• Communicate regularly with clients, family members, caregivers, and referral sources regarding scheduling and service needs.
• Answer and manage incoming phone calls during business hours, providing exceptional customer service and resolving concerns promptly.
• Conduct caregiver interviews and assist with recruiting activities as needed.
• Collaborate with management to address staffing challenges and operational needs.
• Maintain accurate scheduling, employee, and client records within agency software systems.
• Participate in the agency's on-call rotation, responding to after-hours scheduling and staffing issues several days per week.
• Assist with administrative tasks and special projects as assigned.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Previous experience in home health care, healthcare scheduling, staffing coordination, or customer service preferred.
• Strong organizational and time-management skills with the ability to multitask effectively.
• Excellent verbal and written communication skills.
• Proficiency with computer systems, scheduling software, and Microsoft Office applications.
• Ability to work independently while maintaining a high level of accuracy and attention to detail.
• Professional demeanor and commitment to providing outstanding customer service.
• Ability to handle confidential information in accordance with HIPAA guidelines.

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Preferred Skills

• Experience working in home care, home health, hospice, or healthcare staffing.
• Knowledge of caregiver scheduling and client authorization management.
• Recruiting and interviewing experience.
• Ability to remain calm and effective in urgent staffing situations.

Work Schedule

• Full-time position.
• Business hours with participation in an on-call rotation several days per week.
• Occasional flexibility required to address urgent staffing needs.

Compensation & Benefits

• Competitive salary based on experience.
• Benefits package available.
• Opportunities for professional growth and advancement.

This position is critical to ensuring quality care delivery and maintaining strong relationships with clients and caregivers while supporting the agency's daily operations.