Customer Service Technician at Brightspeed in Rocky Mount, NC

Summary: Brightspeed is a company focused on providing fast, reliable internet connections and exceptional customer experiences. The Customer Service Technician will be responsible for the installation, maintenance, and troubleshooting of high-speed internet and related services, while also supporting outside plant facilities. Responsibilities: - Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment - Performing maintenance and repair on outside plant facilities - Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables - Observing all safety rules and regulations - Assisting other technical personnel in the performance of their duties when requested - Actively supporting sales and marketing related activities - Directing customer facing work and sales referrals Required Qualifications: - High School diploma (or equivalent) or higher - Ability to distinguish colors on facilities - Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.) - Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full) - Basic computer skills including MS Office applications - Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes) - Ability to work aloft (e.g. ladder) - Ability to work outside in all weather conditions and at various hours of the day/night - A valid driver's license and satisfactory driving record - Positive and professional appearance and demeanor when communicating the company's products and services to our customers - Accountability/dependability (on time and on load when scheduled and serve on call as needed) - Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures) - Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills) - Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions - Active Learning (curious seeker of added information and actively works to improve skills and knowledge) Preferred Qualifications: - Prior experience as a customer facing telecom operations technician - Basic electricity training/certification or documented equivalent work experience - ADSL installation/repair experience (self/full installs) - A+/Net + Certified Required Skills: POTS/DSL installation, cable splicing/maintenance, high-speed internet troubleshooting Important Skills: basic computer skills, basic electricity training Nice-to-Have Skills: active learning, active listening, teamwork Benefits: Competitive medical, dental, vision, and life insurance, An employee assistance program, A 401K plan with company match, A host of voluntary benefits