Regional Manager at Brighthaven Communities in San Jose, CA

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role: The Regional Manager is given broad operating latitude and decision-making responsibility for the management of a significant real estate portfolio. This role impacts every Avanath team member working at a community assigned to the Regional Manager. This role supports our brand, helps build our reputation, focuses our efforts on consistent excellence, and enhances the service we bring to our residents, guests, and communities. This role provides their expertise and management to the acquisition, due diligence, lease-up, and capital improvements strategies in our management platform and overall property operations.

The successful Regional Manager will contribute to the oversight of our systems, ensuring quality procedures and training in those procedures, with assistance from other corporate team members. Continual improvement in efficiency, technology, and support of our teams will be a key focus. The Regional Manager is a key contributor to fostering high company morale and must be a cheerleader for our success and potential. They must manage the communities for which they are responsible in the most profitable manner possible, with regard given to promoting business ethics and fairness in the exercise of rental and management practices.

The Regional Manager creates the atmosphere necessary to support the greatest possible satisfaction and well-being of all people in the communities, including fellow team members, residents, consistent with the goals and objectives of the company.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership.
• An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.

Qualifications

• 5+ years of experience in a community management position is highly desired.
• 7+ years in multifamily experience highly desired, affordable housing experience preferred.
• Lease Up / New Development experience where required.
• Must possess intermediate skill level of the Microsoft Office Suite (Word, Excel, PowerPoint), property management systems, Internet, and email.
• Knowledge of LIHTC and Tax Credit/Bond/conventional qualifications preferred, as it’s based on the needs of the region.
• Frequent travel within the region, as well as regional corporate and industry travel, is required.
• Training experience desired.
• Strong interpersonal skills, as well as strong verbal and written communication skills, are required.
• Ability to interact effectively with residents, housing/tenant associations, senior executives, business vendors, community team members, and investor contacts as needed.
• Ability to work well under time and other constraints; must be adept at multitasking.a

Key Accountabilities

+ Fiscal Accounting

• Assist in the development and execution of the region's operational budgets. Prepares and reviews monthly operating statements for accuracy, budgets to actual variances, and bottom-line cash flow control
• Produces reports and monthly financials in an accurate and timely fashion and in alignment with Avanath’s operational protocol as established.
• Maximize the operating efficiency and financial performance of the portfolio by developing strategic plans for enhanced performance.
• Assist in the development of the region’s collections and implement a system to achieve 0% rent delinquency.
• Oversee large capital projects and effectively communicate between multiple departments where applicable.
• Prepares and submits subsidy vouchers, where applicable

+ Staff Leadership

• Must visit the communities with the assigned portfolio a minimum of 3-4 times per week.
• Responsible for managing up to 10 sites and a diverse workforce.
• Direct and support the personnel and performance of each site, coaching leaders, and providing clear and concise feedback and direction, selection, and staffing decision-making.
• Work with and support all back office and corporate support functions, which include but are not limited to compliance, finance and accounting, asset management, capital projects, and human resources.
• Assesses and completes the team’s performance on an annual basis.
• Recognizes opportunities for team development when there are performance-based and cultural concerns.
• Challenges all team members to achieve higher levels of performance by establishing and communicating clear goals.
• Able to respond to any team member concern, maintenance condition, resident problem, breach of security, and/or emergency.
• Coordinates and oversees on-site operations, including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc., to ensure smooth operations of the property.

+ Resident Relations + Customer Service

• Positive interaction and communication with residents regarding operational concerns, community initiatives, and other community-related subjects.
• Refers residents as necessary to other appropriate services and agencies which might be able to help as needed.
• Assist the team in creating and implementing systems that provide necessary services to residents, including the immediate acknowledgment and prompt action to correct complaints.

+ Adherence to PM Rules, Regulations, and Guidelines

• Respond to any potential housing violations and liability concerns regarding the property in a prompt, transparent, and effective manner.

Physical Demands & Working Conditions

• The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking
• Repetitive use of the computer, keyboard, mouse, and phone
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in an elevated site, may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We offer:

• Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of our culture, our reputation, and our achievements. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

+ Respectful communication and cooperation between all employees.

+ Teamwork and employee participation, permitting the representation of all groups and employee perspectives.

+ Work/life balance through flexible work schedules to accommodate employees’ varying needs.

+ Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.

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