Customer Success Manager at BrightEdge in Cleveland, OH

Summary: BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. As a Customer Success Manager, you will serve as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the BrightEdge platform. Responsibilities: - Work with a variety of ~55 accounts to develop trusted relationships with decision makers to understand their strategic goals - Create a plan to execute customer goals using the BrightEdge platform and work within the account to achieve this value - Identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness - Prepare and execute on quarterly customer success plans - Add value and platform expertise to grow customer usage of BrightEdge within each account - Introduce new features and best practices - Develop new materials - presentations, roll-out plans, and proposals - Track and report on key metrics for customer success Required Qualifications: - 1+ years of direct customer facing experience - Experience managing a book of business and demonstrated success identifying renewal and expansion opportunities and retaining an existing book of accounts a bonus but not required - Experience working with stakeholders at all levels - Comfortable in a fast-paced, high cadence environment and have strong communication and presentation skills - Bachelor's degree required Preferred Qualifications: - Knowledge of or interest in digital marketing preferred Required Skills: Customer Facing Experience, Account Management, Digital Marketing Knowledge Benefits: Medical, dental, and vision insurance with multiple package options, 15-23 days PTO depending on tenure plus 10 paid holidays, Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs, Discounted gym membership and fitness benefits, No or low cost therapy and professional coaching sessions through Spring Health, 4-6 weeks fully paid parental leave, Pet wellness and insurance plans to keep your furry family healthy