Customer Onboarding Specialist at BrightEdge in Cleveland, OH

Summary: BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. As a Client Onboarding Specialist, you will serve as the face of the company to new customers, delivering onboarding trainings and ensuring platform adoption to support their organic marketing goals. Responsibilities: - Delivering onboarding trainings and materials - Ensuring platform adoption - Timely scheduling and delivery of onboarding sessions - Lead successful transitions to the Customer Success Manager team after onboarding Required Qualifications: - Bachelor's degree required - 1+ years' experience working in a Marketing Technology environment a plus - Strong analytical skill set; experience working with Adobe Analytics or Google Analytics is a plus - Strong articulation and presentation skills - Ability to follow process consistently in a high call volume environment - Willingness to learn and use coaching feedback to improve - Passionate about working with customers and delivering a great customer experience Required Skills: Marketing Technology experience, Analytical skills Important Skills: Adobe Analytics, Google Analytics Nice-to-Have Skills: Process adherence, Willingness to learn, Customer experience focus Benefits: Medical, dental, and vision insurance with multiple package options, 15-23 days PTO depending on tenure plus 10 paid holidays, Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs, Discounted gym membership and fitness benefits, No or low cost therapy and professional coaching sessions through Spring Health, 4-6 weeks fully paid parental leave, Pet wellness and insurance plans to keep your furry family healthy