Manager, Program Operations at Bright Horizons in Westminster CO 80020

Summary: Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. The Contact Center Program Manager is responsible for organizing, directing, and leading project management activities for the contact center, ensuring success in planning, scheduling, implementing, and tracking progress. Responsibilities: - Leads solutions that best address customer needs, while coordinating the involvement of all necessary cross-functional teams - Initiate and track the progress of each project against goals, objectives, approved budgets, and timelines - Establish and maintain strong partnerships with senior business leaders and their teams - Maintain comprehensive, consistent project planning, documentation and delivery that should incorporate timing and materials that are tailored to the intended audience - Develop and maintain an understanding of the processes, goals, requirements, and issues related to Bright Horizons’ operational lines of business and supporting systems including how each is used and how the systems integrate to meet business needs - Implements communication plan for meetings and written reports/meeting minutes to keep stakeholders and project resources informed. Facilitates project meetings - Works with functional area leads to identify and evaluate fundamental issues on the project, interpret data on complex issues, make good business decisions to ensure solutions are implemented - Ensure processes and requirements are thoroughly documented and provided to appropriate participants to ensure that all materials created for communicating and training are carefully tailored to the intended audience - Effectively communicate relevant project information to senior leaders - Deliver engaging, informative, well-organized presentations that are effectively tailored to the intended audience - Communicate difficult/sensitive information tactfully Required Qualifications: - 1–3 years of project management, project coordination, or ownership of initiatives and deliverables - High school diploma Preferred Qualifications: - Bachelor's degree preferred - Expertise in planning, implementation, and support of projects and solutions for a smooth introduction - Possesses or willing to work towards a Project Management Certification - Strong communication and collaboration skills - Comfortable working with a variety of user groups ranging from senior executives to entry-level corporate office and contact center employees as well as entry-level employees - Ability to work and lead cross-functional team projects, prioritize work in a fast-paced changing environment - Ability to adjust and alter projects promptly and efficiently based on business needs - Strong computer skills in Word, Excel, PowerPoint, Outlook, Project, Visio and Access a plus - Excellent verbal and written communication skills with internal and external constituents Required Skills: Project Coordination, Project Management Certification, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Project, Microsoft Visio, Microsoft Access, Project Management Benefits: Medical, dental, and vision insurance, Paid vacation, sick, holiday, and parental bonding leave, 401(k) retirement plan, Long-term and short-term disability insurance, Life insurance, Money-saving discounts and financial planning tools, Tuition assistance and education coaching, Caregiving support and resources for the children and adults in your family