Develop business and functional requirements that serve as the basis for software and processes utilized by Bright Horizons internal users as well external customers. Gather and document, through a variety of means, these requirements and serve as a communication bridge between business stakeholders and technical teams. The BA must be able to perform job functions in an independent manner, to provide leadership and drive collaboration across disciplines in all solution development related activities. This role is critical in the process of delivering integrated business and information solutions to meet stakeholder needs.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.  

This is a remote role in the United States.

What you will be doing:

• Collaborate with business stakeholders to fully understand, define and document business requirements for software and/or process changes through a variety of means focusing on medium to high complexity projects, processes and functional areas of the applications.

• Conduct user interviews, surveys, workflow reviews, research on industry best practices and user workshops documenting current (As-Is) and Future (To-Be) scenarios including processes, models, use cases, user stories, plans, flow diagrams, requirements write ups and solutions.

• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding.

• Proactively identify ways in which system and process changes can improve efficiency of key users, customer service, accuracy of results, and/or completeness of data.

• Act as a change agent to help ensure that assumptions, development and implementation of new systems/processes enhance the success of the project and increase the project’s alignment with the business needs.

• Serve as a liaison between business stakeholders and technical teams to ensure that requirements are properly translated into technical specifications, clarify requirements, review recommendations and answer questions.  Collaborate and build consensus between technical team and stakeholders working to balance scope, speed to market and available resources.

• Assist technical team through design, code, test and deploy to ensure any issues are resolved.

• Ensure that all processes and documentation are consistent with best practices and Bright Horizons standards for Solution Delivery Life Cycle.

• Work with QA Team to develop and refine a master test plan that traces business requirements throughout the SDLC.

• Work with Application Support, Training, Implementation, QA, and development in a business analysis capacity both reactively and proactively to support application issues, changes and modifications.

• Tailor all materials created for communicating and facilitating discussions to the intended audience.

• Resolve and/or escalate issues in a timely fashion.

• Communicate difficult/sensitive information tactfully.

• Consistently acknowledge and appreciate each team member’s contributions.

Minimum Qualifications:

• 3+ years of experience as a Business Analyst or in a related role

• Bachelor’s degree in Computer Science, Business or related field. 3+ additional years of experience would be considered in lieu of a degree

Preferred Qualifications:

• Experience using the Agile methodology

• Strong analytical skills and critical thinking to analyze problems, document needs and communicate these needs to a variety of audiences

• Proven ability to understand business requirements in a variety of functional areas and the flexibility to adapt to new and changing information

• Experience using Azure DevOps

• Strong computer skills in Word, Excel, PowerPoint, Visio and Outlook

• Basic understanding of SQL

• Ability to work effectively as part of a virtual team

• Experience working with diverse teams

• Experience working with mobile applications or CRM systems

Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference. 

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position. 

The annual salary for this position is between $82,000 - $117,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. 

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 120 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Life at Bright Horizons:

At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.