IT Systems Administrating Specialist -… at Brigham Young… · Provo

IT Systems Administrating Specialist - part-time/28 hrs per week

Location: Provo, UT

Why Work at BYU

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.”

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it an inspiring place to work.

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

IT Systems Administrating Specialist - part-time/28 hrs per week

Religious Education’s IT Systems Administrating Specialist will provide comprehensive technology support to facilitate the teaching, research, and learning within Religious Education. You will analyze, design and coordinate major information system needs and solutions for Religious Education. You will oversee the operations of the IT Support Desk and help maintain websites and back-end server technologies to keep Religious Education up and running. To accomplish this, we expect you to exemplify exceptional leadership, management, organizational, and technical skills. If you are passionate about computers, technology, mentoring, and making a positive impact, we encourage you to apply.

What you will be doing in this position

Computer Hardware & Software

• Provide comprehensive technological support to faculty and staff in Religious Education.
• Make decisions on technology implementation, support desk operations, and hardware/software purchases.
• Research, review and recommend IT solutions.
• Troubleshoot technical problems (or supervise the troubleshooting of technical problems by student employees). This includes taking charge of escalated issues from frustrated customers and resolving them.
• Setup, install, and configure new equipment, maintain inventory records, keep current with new technologies through online research and conference attendance.
• Maintain and troubleshoot network devices, network access, and communication tools.
• Coordinate software purchases and contracts, install, configure, troubleshoot and upgrade software.

Web & Server Management

• Actively manage Religious Education’s websites and applications.
• Oversee content management systems with various rights and privileges to allow website content to be created, updated, and modified.
• Create, develop, & maintain social media initiatives and marketing.
• Configure and maintain virtual servers for hosting Religious Education websites and web applications.
• Administer systems for managing computers and deploying software.

Data Management & Security

• Maintain database of equipment, software, users, tasks, and knowledge base.
• Oversee and recommend data backup and storage procedures.

• Manage users accounts, access to websites, server accounts, shared mailboxes, applications, workstations, and shared file services.
• Oversee security maintenance regarding malware, viruses, phishing, and hackers including software patching and user training.
• Investigate and rectify security breaches.

Student Employee Management, User Training & Development

• Hire, train, manage and mentor a team of student employees.
• Coordinate work on projects and other tasks.
• Provide hardware/software training as needed (in person, recorded, or written), answer users’ questions and show them how to perform certain tasks, help users understand and be successful with technology.
• Attend meetings, conferences, and seminars on behalf of Religious Education. Interface with the University's Office of Information Technology

What qualifies you for this role

Minimum education/experience required:

• A firm commitment to the mission of BYU & Religious Education.
• Bachelor's degree in computer science, information systems, IT, or a closely related technical discipline and at least two years of computer troubleshooting or equivalent combination of education and experience.

Preferred:

• 3 years of experience in systems administration or web development.

Skills, abilities, knowledge, licenses, certifications:

• You are not required to have knowledge and experience in all the areas listed below. What you don’t know we can teach you. We are seeking the most qualified candidates; the more you have, the more likely you are to be selected.
• Ability to identify needs and create documented processes. Follow through with the implementation of those processes.
• Ability to install, configure, maintain, and troubleshoot all core elements of computing including desktop and mobile hardware and operating systems software (Windows, macOS, iOS, Android, Linux, Hypervisors).
• Proficient in web administration, design, development, and programming (HTML, CSS, JavaScript, PHP, MySQL, Linux, Apache, and other web technologies)
• Experience using the following technologies: Microsoft MEM, Jam Pro, or other endpoint management system, Red Hat OpenShift, Microsoft Active Directory or another directory services.
• Knowledge of and experience with productivity, email, and collaboration tools. These include, but are not limited to: Microsoft Office 365, Adobe Suite, internet browsers.
• Understanding of online storage and backup systems, CrashPlan, Synology, Box.
• Understanding of communication technology, such as IP telephony, cell phones, smartphones, videoconferencing, and emerging trends.
• Ability to work with despondent customers, helping to resolve issues and concerns, and being their advocate.
• Configure and troubleshoot wired and wireless computer networking: TCP/IP, DHCP, DNS, network printing.

• Supervise and direct a team of technology support employees, incoming requests for technology support, technology assets (hardware, software, and access), ongoing technology deployment projects, database of equipment, software, and users.
• Aptitude for learning new technologies, regard for the security of confidential material, project management.
• Excellent interpersonal skills and be able to provide excellent customer service.
• Ability to collaborate effectively with multiple stakeholders.

What we offer in return:

This position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)

• Employee assistance program, available to the employee and all members of their household

• May be eligible for tuition benefits after two years

• Access to the library

• Free on-campus parking

• Free UTA passes for employees, spouses, and qualified dependents

• Discounts at the BYU Store and for many events at BYU

Pay Grade: 52

Typical Starting Pay: $31.25-$40.50/hr

The actual compensation offered will take into consideration internal equity and may vary based on the candidate’s job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range.

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!