Support Specialist at Brex in Remote

Summary: Brex is an AI-powered spend platform that assists companies in managing their expenses with integrated solutions. They are looking for a Support Specialist to enhance customer satisfaction by resolving inquiries efficiently and collaborating with various teams to maintain high service standards. Responsibilities: - Effectively resolve customer inquiries in a considerate and timely manner via, email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency - Compose thoughtful, personalized responses for a variety of customer requests - Triage incoming requests and spot trends in customer issues to flag for the rest of the team - Identify, reproduce, and document bugs for the Engineering teams - Make active contributions to help achieve team goals and successes - Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation Required Qualifications: - This role is required to be located within the greater Salt Lake City, UT area - Passionate about customer support and about the role it plays in making a customer-centric team successful - Ability to communicate technical problems in a clear and tactful way - Strong verbal and written communication skills - Empathy, diplomacy, tact, and poise under pressure when working through customer issues - Comfort with and enthusiasm for using AI tools in a customer support environment Preferred Qualifications: - Bachelor's degree - FinTech experience - Prior experience in a customer-facing role, ideally in a support function - Experience with AI-powered customer service tools - Currently hold or have recently held a Series 7 and/or 63 securities license - Willingness to work overtime Required Skills: Customer Support, AI-powered Customer Service Tools, Empathy, Diplomacy, Tact, Poise under Pressure Benefits: Equity and other forms of compensation may be provided as part of a total compensation package.