IT Help Desk Assistant at Bretz RV & Marine in Missoula, MT

Summary: Bretz RV & Marine is a family-oriented RV/Marine dealership that values its employees and customers. They are seeking an IT Help Desk Assistant who will be responsible for intaking helpdesk requests via phone and email, ensuring that IT requests are logged and communicated effectively to the IT team. Responsibilities: - Answering phones enthusiastically and logging help requests for the IT department. The majority of your job is going to be on the phone - Responsible for ensuring that requests for the IT department are appropriately received and recorded in the Help Desk database - Practice patience and compassion when interacting with the company’s internal teams - Effectively communicating with the IT team to pass on important information about whatever help is being requested - Coordinating with other departments regarding IT technical issues to ensure that the problem at hand is fixed promptly and efficiently - Various support tasks such as basic supply purchasing, login assistance, and other duties as assigned - Assist with Onboarding/Offboarding, account creation/removal, and FAQ maintenance Required Qualifications: - High school diploma or general education degree (GED) - Phone skills - Time management skills - able to manage a list of requests varying in priority - Experience with Microsoft Office - Experience with Microsoft Excel - Top-notch communication skills, both written and oral - Attention to detail - Accountability and flexibility with duties as the need arises - A calm, methodical working style, and most importantly, the ability to stay on task under pressure Preferred Qualifications: - Previous IT experience Required Skills: Phone skills Important Skills: Microsoft Office, Microsoft Excel, Time management Nice-to-Have Skills: Accountability, Calm working style, Communication skills, Attention to detail, Flexibility Benefits: Medical benefits package with multiple plan options to choose from, including vision and dental, 401(k) retirement plan with employer match, On-site employee daycare, Holiday pay and vacation time, Employee discounts, Employee borrow program (take a camper and GO CAMPING), Profit sharing